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Productivity

Are your patients happy? Here’s how to find out

November 14, 2014

Monitoring the pulse of patient satisfaction is crucial to the health of your practice. Indeed, patient satisfaction can mean the difference between a thriving, profitable practice and one that’s barely breaking even. And since patients have a significant effect on the work environment, their satisfaction impacts your staff’s morale. In order to accurately … [Read more...] about Are your patients happy? Here’s how to find out

Flu, not Ebola, poses biggest threat to workplace productivity

November 7, 2014

With the country’s attention focused on the Ebola virus, many American’s may overlook the fact that flu season is right around the corner. And, while it is impossible to predict how this flu season will compare to previous years, one thing is certain: Employers nationwide are likely to see millions of lost work days and billions of dollars in lost productivity. … [Read more...] about Flu, not Ebola, poses biggest threat to workplace productivity

No training budget? No problem!

October 15, 2014

By Steve M. Cohen  bio Whatever happened to the training budgets? Oh, I forgot—it's the economy, stupid! But even in the current climate, don't forget that employees still have the need for training. Training can be related to, and even intertwined with, good morale, professional development, and team building. In fact, team learning is team building. No one disputes … [Read more...] about No training budget? No problem!

Line management systems help manage practice waiting rooms

October 10, 2014

Every medical office manager knows that keeping patients waiting in long, slow-moving lines is a recipe for poor service. Not only can long waits cause patients to become extremely upset and agitated, they can also result in lost opportunities in the form of walk-outs and poor patient reviews. This is especially the case in today's world of instant information … [Read more...] about Line management systems help manage practice waiting rooms

Managers, are you creating a community or an organization?

September 30, 2014

By Dr. Steve M. Cohen There is a managerial question that is often overlooked: Is your office a community or an organization? A community is, by definition, inclusive. An organization is, by definition, exclusive. Let's use the military as an example of an exclusive organization. When people enlist, there are ranks to climb with each level being more selective and more … [Read more...] about Managers, are you creating a community or an organization?

Consider an employee complaint line

September 22, 2014

By Dr. Steve M. Cohen A client told me that they eliminated their 800 number complaint line. When I asked why, they said, "All we got were complaints!" I disagreed. Whether they are from employees or customers, complaints are invaluable because the feedback provides an opportunity for examination. I realize the protocol might be slightly different for a medical office, but … [Read more...] about Consider an employee complaint line

Nurses’ work-related injuries and physical discomfort impact patient care

August 19, 2014

Findings of an independent survey conducted by Ergotron, a Nortek company that manufactures ergonomic workplace products, highlights many of the day-to-day difficulties nurses face with medical equipment, clinical workflow, electronic health records (EHRs), physical strain or injury and how these factors impact the delivery of quality patient care. Of note, 60 percent of nurses … [Read more...] about Nurses’ work-related injuries and physical discomfort impact patient care

Curing the common code: 4 small shifts will help you move in a positive direction

July 30, 2014

By Dale Henry  bio OK, I'll admit it. I am a sci-fi junkie. I love all the action and far-reaching technology of a good science fiction feature. I am a child of the '60s and "Star Trek" was my favorite. I remember that all of the Enterprise's doors opened automatically. (When I was growing up, that had not been invented yet.) Everyone talked on tricorders and communicated … [Read more...] about Curing the common code: 4 small shifts will help you move in a positive direction

Virginia manager uses contests to help turn staff into a team

July 2, 2014

A new manager set building staff teamwork as her first goal. And she decided that the best way to reach that goal was to make it fun. So she set up contests that require the staff to work and think together and come up with ideas that will benefit the office. The neurological practice in Virginia has eight physicians and 36 staff. The first contest was held in a restaurant … [Read more...] about Virginia manager uses contests to help turn staff into a team

Maintaining an HPO: employees make the difference

June 26, 2014

By Steve M. Cohen  bio Among the goals of any organization is to become an HPO — a high performance organization. That means you have created a lean, mean running machine that operates at top efficiency, and your employees are engaged. Some organizations don't believe this really applies to them. But look at it this way: Research by the Gallagher Organization has suggested … [Read more...] about Maintaining an HPO: employees make the difference

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