Being a successful medical office manager calls for an investment. It is the investment of time and patience to train staff to take on delegated tasks and do the work satisfactorily. The payoff is big. Besides ending the frustration of having to do much of the busy work, it allows the manager to excel in managing the office. It is the key to professional productivity and … [Read more...] about Follow these 5 rules when delegating responsibility to your staff
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Watch out for resume fraud
By Lynne Curry bio The new business manager you hired—the one with the terrific resume and reference? It turns out she never worked for the employers named on the resume or knew the supervisors listed as references—despite the glowing recommendations they wrote for her. Instead, she paid for a legitimate-appearing, completely phony resume and references. Fake … [Read more...] about Watch out for resume fraud
Machine learning and healthcare: Improving outcomes through predictive analytics
Machine learning is a part of everyday life for most Americans, from navigation apps to Amazon's omniscient purchase recommendations. But in healthcare, the use of machine learning has so far been limited to niche science projects in large and academic health systems—those able to afford the highly skilled data scientists and dedicated teams required to turn their data into … [Read more...] about Machine learning and healthcare: Improving outcomes through predictive analytics
The heat is on: Six in 10 employees report increased work stress
Are your employees having trouble "keeping calm and carrying on" at work? If so, they're in the majority. More than half (52 percent) of workers said they are stressed at work on a day-to-day basis, and 60 percent reported work-related pressure has increased in the last five years, according to a new survey by staffing firm Accountemps. Their concerns are not lost on … [Read more...] about The heat is on: Six in 10 employees report increased work stress
How Mission Health fought back against burnout
According to a 2016 Advisory Board report, more than 50 percent of all physicians report symptoms of burnout, and an equal 50 percent of nurses report feeling emotionally exhausted. Burnout is associated with lower patient experience scores and lower physician levels of empathy, according to a 2014 Annals of Family Medicine study. In addition, burnout leads to greater … [Read more...] about How Mission Health fought back against burnout
How to spot the employees about to quit and how to change their minds
A new study, Why Do Workers Quit?, conducted by Glassdoor Economic Research, finds employees that stagnate in a job too long are more likely to leave their employers rather than move to a new role within the company. The economic research arm of Glassdoor looked at more than 5,000 job transitions¹ from resumes submitted to the site and combined that data with company … [Read more...] about How to spot the employees about to quit and how to change their minds
Nearly $100 million awarded to help small practices succeed in the Quality Payment Program
The Centers for Medicare & Medicaid Services (CMS) has awarded approximately $20 million to 11 organizations for the first year of a five-year program to provide on-the-ground training and education about the Quality Payment Program for clinicians in individual or small group practices of 15 clinicians or fewer. CMS intends to invest up to an additional $80 million over the … [Read more...] about Nearly $100 million awarded to help small practices succeed in the Quality Payment Program
For a Colorado clinic, telecommuting fills the gap in long-term absences
A large Colorado clinic has started allowing staff to work from home. But unlike most employers, it doesn't view telecommuting as a way to reduce overhead. Instead, the clinic uses it to accommodate staffers who would otherwise have to take extended time off. And it's picky about who can take advantage of it. The clinic introduced telecommuting after one staffer's child became … [Read more...] about For a Colorado clinic, telecommuting fills the gap in long-term absences
PTO rollover: Is it required?
By Paul Edwards bio What does your practice do about unused PTO from last year? Doctors and office managers often ask us questions like this: "My employees want to know if I will roll over or pay out unused PTO from last year. Am I legally obligated to do this?" This question is more complex than it sounds! First, this issue depends heavily on state laws, as federal … [Read more...] about PTO rollover: Is it required?
Five things medical offices need to know about the Trump travel ban
We'll leave it to others to argue whether it's legal, moral, or wise. What we can tell you is that President Trump issued an Executive Order Jan. 27, 2017, establishing a travel ban that can affect healthcare providers. Litigation has resulted in a temporary reprieve from the ban issued on Feb. 3. However, it's a good idea to understand what is at stake and how the ban—if it … [Read more...] about Five things medical offices need to know about the Trump travel ban