Medical Office Manager

Topics

Just how truthful is that applicant’s resume? Here’s how to find out

There's always tough competition for a good job. And sometimes, to beat out the competition, people do more than brush up their resumes. Some fabricate the facts to get in a better position for winning a job. But there's a way to sort out the facts from the fiction, says Michelle Taylor, PhD, of Taylor Consulting in Huntington Beach, CA, a company that provides psychological … [Read more...] about Just how truthful is that applicant’s resume? Here’s how to find out

Three ways to handle staff complaints

This Reader Tips idea is a triple one. It comes from a consultant and also from a manager, and it is three approaches to solving a single problem – dealing with one staffer's complaint about another. The consultant is Cindy Fondren-Muise, a practice management consultant in Peyton, CO, who has also served as practice administrator of a pain management clinic. And the … [Read more...] about Three ways to handle staff complaints

Tattoos and piercings: what’s your policy?

If ink and body jewelry seem more prevalent than they once were, it's not your imagination. Tattoos and piercings have become commonplace, especially among people of a certain age. Consider these numbers from Statistics Brain, a website that aggregates research data. Taking into account all age groups, 23 percent of American women and 19 percent of American men have one or … [Read more...] about Tattoos and piercings: what’s your policy?

How to write a strong collection letter

Increasing patient payments improves the practice's bottom line. But how exactly do you motivate patients to pay? To write an effective collection letter, follow these guidelines. •   Make it short. Limit the letter to one page. Limit the paragraphs to two sentences. Limit the sentences to 22 words. And limit the words to three syllables. Do this and the message will be … [Read more...] about How to write a strong collection letter

The 5 Levers for Medical Practice Improvement

Click here for the presentation slides Click here for the Billing and Collections Processes chapter from the presenter's book, including a Revenue Cycle Management Assessment and Action Plan Presenter:John W. McDaniel, MHA, Founder, Peak Performance Physicians, LLC In this practical, results-oriented webinar recording, you will discover the 5 proven levers for medical … [Read more...] about The 5 Levers for Medical Practice Improvement

Preventing an active shooter tragedy and saving your life

By Lynne Curry  bio According to the Bureau of Labor Statistics, workplace homicides are on the rise. Forty-four or 69.8% of the sixty-three incidents for which analysts have determined the incident's duration ended in less than five minutes. Twenty-two incidents ended in less than two minutes. Sixty percent of the incidents ended before police arrived on the … [Read more...] about Preventing an active shooter tragedy and saving your life