What can you do if a difficult patient has exceeded the definition of difficult and has, in fact, become disruptive? You can terminate the relationship with the patient. Indeed, disruptive patient is the number one reason practices end relationships, according to Steven M. Harris, a nationally recognized health care attorney and member of the law firm McDonald Hopkins … [Read more...] about Terminating a relationship with a disruptive patient
Managing the office
CDC provides guidelines for flu season, recommends health care workers get flu shot
Flu is a serious contagious disease that can lead to hospitalization and even death, says the Centers for Disease Control. Therefore, the CDC urges Americans to take the following actions to protect themselves and others from influenza (the flu). 1. Take time to get a flu vaccine. CDC recommends a yearly flu vaccine as the first and most important step in protecting … [Read more...] about CDC provides guidelines for flu season, recommends health care workers get flu shot
Office predators can take many forms
By Steve M. Cohen bio Although human behavior covers a huge range, it can often be categorized into several general areas. One of these categories is "opportunistic" and could even be described as predatory. With this kind of behavior, the individual sees an opportunity to take advantage of a person or a situation and then does so. For example, I overheard two … [Read more...] about Office predators can take many forms
10 tested ways to make your staff meetings more interesting and productive
Say the word “meeting” and people tend to groan. In fact, according to a survey conducted by Salary.com, which looks at where and how employees waste time, nearly half of those surveyed cite attending meetings as the biggest time-waster. But a meeting can be a positive experience. Really. As a medical office manager, a meeting offers you a leadership opportunity. It serves as … [Read more...] about 10 tested ways to make your staff meetings more interesting and productive
How to deliver a great presentation on any topic
To grow in the job, a manager has to communicate ideas and visions and recommendations. And the presentation of them counts. "It doesn't matter how good the idea or how brilliant the insight," if it isn't well articulated, it fails, says Patricia Fripp, CSP, CPAE, a San Francisco executive speech coach. Worse, the manager's career can fail right along with it. Here are the … [Read more...] about How to deliver a great presentation on any topic
4 easy strategies for remembering names and passwords
By Lynne Curry bio Which problem fits you? Your clinic has grown and you don't remember the names of all the employees and you realize this hurts some employees' feelings. Several of the sites you regularly access ask you to change passwords monthly and you have a hard time remembering the newer passwords. Several longtime patients expect you … [Read more...] about 4 easy strategies for remembering names and passwords
American workers struggling to make ends meet
Three-quarters of Americans (75 percent) are living paycheck to paycheck to make ends meet, according to a survey from CareerBuilder, a global leader in human capital solutions. Thirty-eight percent of employees say they sometimes live paycheck to paycheck, 15 percent say they usually do, and 23 percent say they always do. While making ends meet is a struggle for many … [Read more...] about American workers struggling to make ends meet
Family and business: not always the best mix
By Steve M. Cohen bio In my experience, nepotism often brings a range of personal and organizational issues that are worth noting. First, let me acknowledge that there is clearly a place in many offices where related people work together. The classic case is a small office, but even some larger organizations can avoid problems if they are careful. But there are … [Read more...] about Family and business: not always the best mix
ICD-10: from transition to full implementation—and the first round of updates
The transition from ICD-9 to ICD-10, which took effect October 1, 2015, has significantly impacted health care providers. An entirely new set of codes as well as expansion of codes for greater specificity are now required. ICD-10 is a completely different system. The code set has been expanded from five positions (first one alphanumeric, others numeric) to seven positions. … [Read more...] about ICD-10: from transition to full implementation—and the first round of updates
Emailing and texting patients: how to keep it legal and safe
These days almost everyone uses email, and many people, especially younger people, are comfortable texting as well. According to a 2015 report by the Pew Research Center, text messaging is the most widely used feature of smartphones. The convenience of electronic communications is undeniable. But is it a safe and legal way to communicate with patients? State regulations … [Read more...] about Emailing and texting patients: how to keep it legal and safe