By Brady Wilson bio Many times, I've seen business leaders send their employees off to time management courses in the hopes that the training will help increase engagement and productivity. Many times, I've seen those same leaders show bewilderment when the training doesn't seem to have any impact—or worse yet, results in employees being less engaged and less … [Read more...] about What we’re overlooking when it comes to time management
Managing the office
Stay cyber safe with some digital spring cleaning
The National Cyber Security Alliance (NCSA) and Better Business Bureau (BBB) are encouraging consumers to get their online lives in good order by conducting a thorough cleanse of their cyber clutter and make "digital spring cleaning" an annual ritual to help protect valuable personal data. A NCSA survey found that preventing identity theft is a top safety concern for Americans, … [Read more...] about Stay cyber safe with some digital spring cleaning
How one manager makes mandatory staff training fun
Staff need not respond with groans when you say the word "training," even if that training is complicated. Leigh Payne, RN, manager of Good Shepherd Medical Group Pediatrics in Hermiston, OR, has found a way to actually get staff enthusiastic about mandatory training. Good Shepherd Medical Group operates a family practice and specialties clinic in a growing rural town in … [Read more...] about How one manager makes mandatory staff training fun
Repeal and Replace has failed. Now what?
By Ron Howrigon bio It's no secret that the healthcare environment is changing on a daily basis. As it stands today, it appears highly unlikely that the Republicans will be able to make good on their promise to repeal and replace the Affordable Care Act. This means Obamacare (or some form of it) will continue to be the law of the land. Many physicians and medical … [Read more...] about Repeal and Replace has failed. Now what?
A 10-step workplace violence prevention and liability management plan
This will help you prevent workplace violence and manage your medical office's liability risks. You don't need us to tell you that violence in the workplace has become a major societal problem. You probably also recognize that taking steps to keep violence out of your own workplace is not only a moral but a legal imperative. But what you may not know is exactly how to go about … [Read more...] about A 10-step workplace violence prevention and liability management plan
5 things you should never say to your staffers
Without realizing it, a manager can create conflict. It comes from the way staff's interruptions, questions, and suggestions get handled. Here are five automatic and all too common bad responses. 1 "I don't have time for that now" A staffer comes in with a question, the manager is in the middle of work, and the response is "not now" or "can't you take care of that … [Read more...] about 5 things you should never say to your staffers
Is your medical practice’s social media policy adequate?
By Nick Hernandez bio By now every physician should be aware of the benefits that can be bestowed upon their practice as a result of social media. Indeed, many practices are engaging in one or more social media platforms on a regular basis. Moreover, staff members are most definitely active in social media, and probably use it while at work. Physicians and … [Read more...] about Is your medical practice’s social media policy adequate?
3 legal protections to include in your patient debt collection agency services contract
Outsourcing can be an effective way to overcome patient collection challenges. But it can also backfire if the collection agency you contract with uses illegal, unethical or insensitive collection tactics. One of the keys to managing these risks is to include proper legal protections in your services contract. This article covers the three legal protections you should include … [Read more...] about 3 legal protections to include in your patient debt collection agency services contract
Report highlights need for greater focus on employee health
Medical practices often stress to their patients the benefits of good nutrition and exercise. And that advice extends to staff members. The cost of obesity By some estimates, Americans spend as much as $316 billion annually on obesity-related medical treatment, and obesity-related absenteeism is estimated to cost employers $8.6 billion in lost productivity. The fattest … [Read more...] about Report highlights need for greater focus on employee health
A four-day week improves quality of life as well as revenues for Florida office
Four days on with Fridays "sort of " off is terrific, says the practice manager of a five-physician, 28-staff medical office in Florida. Quality of life is improved with that extra day every week, she says. And the added advantage is that revenues are above and beyond what they were previously. The practice manager proposed the four-day schedule several years ago when gas was … [Read more...] about A four-day week improves quality of life as well as revenues for Florida office