Medical Office Manager

Managing the office

Feds target providers who took free test cup kickbacks from Millennium Labs

Free point-of-care test cups from Millennium Labs have become radioactive. So far, at least six different providers have agreed to fork over significant amounts (ranging from $40K to $186K) to settle kickback charges stemming from accepting those freebies from the now bankrupt lab, including two settlements in just the past six weeks. Fallout from the continuing scandal is an … [Read more...] about Feds target providers who took free test cup kickbacks from Millennium Labs

Genetic testing emerges as new trendy workplace benefit

Companies competing for talent in a tight job market often look to their benefit packages to see what they can add to help their recruiting and retention efforts. Some West Coast technology companies have even begun offering novel health-related benefits, like overnight breast-milk shipping and elective egg freezing. Increasingly, genetic testing is being offered as an … [Read more...] about Genetic testing emerges as new trendy workplace benefit

12 tips for boosting patient payment

The way the bill looks, and reads, plays a major role in when – and whether – the office gets paid. Here are 12 ways to boost patient payment. 1   Include a return envelope with the bill. This makes it easier for the patient to pay and also ensures the payment is addressed correctly. 2   Use colored return envelopes. They make the bill stand out from the … [Read more...] about 12 tips for boosting patient payment

Can you turn Gen Yers into solid workers? And are you ready for Gen Z?

By Lynne Curry  bio Your youngest employees grew up fast. September 11 happened in 2001, when the oldest of them was six. They've known severe economic recession, the War on Terror and global warming. Is it any wonder they don't believe in the American Dream? They're fifteen to twenty-one, and entering the workforce. If you've hired Gen Z employees, or if your … [Read more...] about Can you turn Gen Yers into solid workers? And are you ready for Gen Z?

Is your career headed nowhere?

In your role as medical office manager, you no doubt set goals for the practice and your staff. But have you taken the time to think about your career goals? As baseball great Yogi Berra said, "If you don't know where you're going, you might not get there." Understanding the process Although a performance appraisal or a new year may seem like an ideal time to set goals, … [Read more...] about Is your career headed nowhere?

Avoid costly errors in physician recruitment

What happened? That new doctor had good credentials and the office made a good offer. Why didn't the hire work out? The most common cause of physician recruitment failure is lack of planning. A successful hire requires that the doctors map out what they need and that the newcomer knows what to expect. The work and the personality Start the process at the beginning. Identify what … [Read more...] about Avoid costly errors in physician recruitment

Use straight talk to solve 4 common people problems in your office

The key to success as a manager is being up-front with employees. Yet that is what managers are most reluctant to do. They don't want to sit down with a staff member and say, "You are messing up on this, and I cannot allow it to continue." That reluctance is a normal human trait. People don't like confrontation. In fact, one human resources consultant says most of her clients … [Read more...] about Use straight talk to solve 4 common people problems in your office

Part-time clerical jobs have hours to suit a working parent’s schedule

In a New Jersey neurological office, the manager relies on two part-timers to keep the office current on the busy work. And the two part-timers rely on the office for job flexibility, because they are mothers who want to work but also want time to be home with their children. When the manager came to the practice decades ago, she herself had young children at home. She knows … [Read more...] about Part-time clerical jobs have hours to suit a working parent’s schedule

Eight rules for managing an office, especially a small one

The smaller the office, the more the manager works under a microscope. Everybody sees everything that's going on and everything the manager does. For a new manager in that setting, the microscope gets even stronger because staff are watching to see who their new boss is. And if that new manager has been promoted from within, the scrutiny is unforgiving because it's coming … [Read more...] about Eight rules for managing an office, especially a small one