By Nick Hernandez bio Strategic planning is an essential business activity. However, several common mistakes must be understood so that practice administrators can guard against them. Pointing out these mistakes is not a criticism of the process but acknowledgement of improper implementation. Medical practice leaders must recognize both the benefits and the potential pitfalls … [Read more...] about Four common strategic planning mistakes
Managing the office
Four digital trends that can transform your medical practice
Medical practices of every type and size are rapidly being transformed by the digital revolution. Your patients are ratcheting up health-related online activities to unprecedented levels, says Ron Harman King, founder of Vanguard Communications. "Patients now routinely do medical research, seek medical guidance and search for medical services online. The surge in digital … [Read more...] about Four digital trends that can transform your medical practice
4 ways you are apologizing wrong
By Stacey Hanke bio Apologies are something we love to receive and hate to give. And especially as a leader, they are tough. They require a great deal of humility, which challenge your pride and ego. They are an open admission of failure and wrongdoing, but when delivered with sincerity, they hold power with your team. Unfortunately, too many leaders give superficial … [Read more...] about 4 ways you are apologizing wrong
8 steps to quickly and (almost) painlessly creating an employee handbook tailored to your medical office
Writing an employee handbook from scratch can be a daunting task. Where do you start? What do you include? And how are you going to find time to write the thing? It's tempting to set the job aside and wait until work slows down a bit. Of course if you wait for the perfect time to write, it's unlikely that you will actually do it at all. So we're here to help you get the project … [Read more...] about 8 steps to quickly and (almost) painlessly creating an employee handbook tailored to your medical office
Who’s the real person you plan to hire? Can social media help you decide?
By Lynne Curry, Ph.D., SPHR bio The applicant knocked it out of the park with both his resume and his answers to your interview questions. The references he provided gave positive reports. Do you make the offer? Not so fast. Have you fully checked out the real person behind the resume and interview answers? If you search him out on social media, will you find posts … [Read more...] about Who’s the real person you plan to hire? Can social media help you decide?
Study finds alarming ambivalence about gender discrimination in the workplace, despite evidence that compensation inequality and harassment exist
Randstad US has released results of a survey examining American workers' feelings and experiences related to gender equality in the workplace. The data reveals a sharp disconnect: Employees acknowledge that forms of discrimination and harassment exist in the workplace, but they aren't sure what they're supposed to do about it. For example, while 51 percent of both men and women … [Read more...] about Study finds alarming ambivalence about gender discrimination in the workplace, despite evidence that compensation inequality and harassment exist
Five tips to boost efficiency for the front office
By Cheyenne Brinson, MBA, CPA bio The front office is the face of the practice, the first impression for the patient, and the beginning of the revenue cycle. They are tasked with multiple assignments, competing priorities, and a sense of urgency from everyone, yet asked to do it all with a smile. Here are five tips to boost efficiency for the front office. … [Read more...] about Five tips to boost efficiency for the front office
How to create a good mental health work environment for employees
Most people are aware that employees with a physical illness or disability are entitled to a reasonable accommodation under the Americans with Disabilities Act (ADA) or time off under the Family and Medical Leave Act (FMLA). But it's not as commonly known that those with mental disabilities are also covered by the ADA and FMLA, according to a new XpertHR report on mental health … [Read more...] about How to create a good mental health work environment for employees
Top 5 digital tools to increase medical practice efficiency in 2019
By Lisa A. Eramo, MA bio Busy practice managers are constantly searching for ways to increase efficiency. Sometimes it feels like an unattainable goal. Just when you begin to streamline a process, another challenge arises, and you're immediately drowning in backlogged claims and increased patient wait times yet again. The good news is that practices can leverage a variety of … [Read more...] about Top 5 digital tools to increase medical practice efficiency in 2019
CY 2019 List of Medicare Telehealth Services
Why you need this tool: Has your practice recently implemented telehealth? If so, you might not know which CPT codes are available for reimbursement. How this tool helps you: This list, compiled by Nick Hernandez of ABISA LLC, will show you which CPT codes are currently (2019) available. How to use this tool: Refer to this list of codes when billing for telehealth services. … [Read more...] about CY 2019 List of Medicare Telehealth Services