Medical Office Manager

Managing staff

How to manage personal cell phone use in the workplace

"Like many offices, we have had problems with employees using cell phones for personal calls, texts, etc. during business hours," says Beverly Bragg, administrator at San Antonio Preventive & Diagnostic Medicine. It hasn't been an easy problem to resolve. "Although we've talked about this issue on a routine basis at our monthly staff meetings, employees continued to use … [Read more...] about How to manage personal cell phone use in the workplace

Formal complaints change everything, including your job

By Steve M. Cohen  bio I am often surprised how managers are still surprised when an employee complaint becomes a major workplace or even a courtroom issue. One manager even complained, "They're trying to make a federal case out of it!" Actually, many employee complaints literally are federal cases. And if not federal, they may involve state agencies with strong … [Read more...] about Formal complaints change everything, including your job

Caitlyn Jenner raises awareness, questions about transgender people

Olympic gold medalist and reality television personality Bruce Jenner has become Caitlyn Jenner. Jenner's transition has been well documented by the media, culminating in a photo of Caitlyn on the cover of Vanity Fair. Although her journey has been more public than most, Jenner's story is not unique. It is estimated that 700,000 people in the United States are transgender, … [Read more...] about Caitlyn Jenner raises awareness, questions about transgender people

10 tips to manage employee leave

The environment for leave management has become increasingly complex. The Family Medical Leave Act (FMLA), Americans with Disabilities Act (ADA), and employee awareness of rights under these laws and others have made managing leave while remaining in legal and regulatory compliance more difficult than even. Terri Rhodes, executive director of the Disability Management … [Read more...] about 10 tips to manage employee leave

EEOC proposes rules for employer wellness programs to avoid potential discrimination

As the focus on quality and value intensifies, wellness programs will no doubt play an integral role in the health care system. The 2014 Employer Health Benefits Survey from the Henry J. Kaiser Family Foundation reports that "[v]irtually all large employers (200 or more workers) and most smaller employers offer at least one wellness program." Furthermore, the survey indicates … [Read more...] about EEOC proposes rules for employer wellness programs to avoid potential discrimination

8 pitfalls of letting employees work from home

Contrary to what you might have heard in HR circles, refusing to let employees work from home will not make your medical office a dinosaur that nobody will ever want to work for. In fact, it will put you in the same position as the nearly 65 percent of employers that don’t allow telecommuting. But telecommuting does offer significant business advantages. And to the extent … [Read more...] about 8 pitfalls of letting employees work from home

Mental illness in the workplace: not just “a case of the Mondays”

By R. Scott Oswald  bio When we think of "mental health" problems, many of us envision obvious symptoms. But mental health presents challenges precisely because it can be almost impossible to observe. This can become a problem in the workplace when an employee experiences intense anxiety or panic due to the stress of the position, and management simply expects these … [Read more...] about Mental illness in the workplace: not just “a case of the Mondays”