Medical Office Manager

Increasing profits

Boost revenue by training all staff on coding

Recently, we told you about the importance of getting the right people to handle your coding and billing. But the work doesn't stop once you've hired the best staff or outsourced with a reputable billing company. To keep on top of changes and compliance issues, training is essential. Here are answers to the classic five Ws: Who, What, When, Where, and Why, and the bonus, H: … [Read more...] about Boost revenue by training all staff on coding

Line management systems help manage practice waiting rooms

Every medical office manager knows that keeping patients waiting in long, slow-moving lines is a recipe for poor service. Not only can long waits cause patients to become extremely upset and agitated, they can also result in lost opportunities in the form of walk-outs and poor patient reviews. This is especially the case in today's world of instant information … [Read more...] about Line management systems help manage practice waiting rooms

Reports provide detailed analysis of telemedicine by state

The American Telemedicine Association (ATA), a leading international resource and advocate promoting the use of advanced remote medical technologies, recently released two state policy reports which identify gaps in coverage and reimbursement, and in physician practice standards and licensure. These reports compare state policies on a report card, assigning each state grades … [Read more...] about Reports provide detailed analysis of telemedicine by state

Managers, are you creating a community or an organization?

By Dr. Steve M. Cohen There is a managerial question that is often overlooked: Is your office a community or an organization? A community is, by definition, inclusive. An organization is, by definition, exclusive. Let's use the military as an example of an exclusive organization. When people enlist, there are ranks to climb with each level being more selective and more … [Read more...] about Managers, are you creating a community or an organization?

Creativity helps increase patient payments

If your practice is like most, it regularly struggles with patient payment issues. Churchland Internal Medicine in Chesapeake, VA, has found a solution – actually several – to help resolve payment problems. "In our office, when a patient is asked for a payment on a balance and does not pay, we set up a payment agreement," says Linda Warren, office manager. Then, the office … [Read more...] about Creativity helps increase patient payments

How the right payment technology can improve profitability at your practice

By Brent Warrington  bio Medical practice profitability is a regular concern for practice managers. Now the Affordable Care Act has perhaps shined a brighter light on what it takes to stay in the black. What's more, insurance companies are under pressure to manage costs and grow revenue, sometimes resulting in lower payments to physicians for patient visits, services, … [Read more...] about How the right payment technology can improve profitability at your practice

Indiana office uses billboards and TV to bring in a flood of new patients

An Indiana practice is seeing a significant number of new patients from a billboard and a TV commercial. It's money well spent, says Laurie Streib, administrator of Gastroenterology of Southern Indiana, an eight-physician, 43-staff practice in New Albany, IN. And getting the advertising going has been amazingly easy – the billboard company designed the sign and the television … [Read more...] about Indiana office uses billboards and TV to bring in a flood of new patients

How to use social media to market your practice

Social media marketing is hot hot hot. But how do you use it like the cool kids in order to market your practice? Start at the top. The top three networking sites, LinkedIn, Facebook, and Twitter, offer opportunities for spreading the word about the practice’s offerings and expertise. Network for business LinkedIn, the leading business network, is nonetheless social. … [Read more...] about How to use social media to market your practice