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Top Story

Using Performance Improvement Plans (PIPs) Effectively with Staff

April 21, 2025

One of the toughest parts of your job is addressing underperformance. It’s never fun to have those difficult conversations, but when handled thoughtfully, they can be a real turning point—not just for the employee, but for your whole team. That’s where a Performance Improvement Plan (PIP) comes in. Done right, a PIP isn’t a punishment—it’s a tool for clarity, accountability, … [Read more...] about Using Performance Improvement Plans (PIPs) Effectively with Staff

How an AI Scribe Might Help the Physicians in Your Practice

April 21, 2025

If your physicians are spending more time on charts than with patients, you’re not alone. Documentation demands are one of the biggest sources of frustration for providers, and it can take a serious toll on efficiency and morale. That’s where AI scribes come in. As a medical office manager, introducing this kind of tool could be a game-changer for your practice—both in how your … [Read more...] about How an AI Scribe Might Help the Physicians in Your Practice

Daily Operations Checklist for a Medical Office Manager

April 20, 2025

Your role is crucial in ensuring that daily operations run smoothly and efficiently. This checklist is designed to help you stay organized and on top of the key tasks that contribute to a well-functioning medical office. By following this checklist, you can ensure that your office provides a clean, safe, and efficient environment for both patients and staff. 1. Patient … [Read more...] about Daily Operations Checklist for a Medical Office Manager

Stress Awareness Month: A Chance to Foster Openness and Support

April 18, 2025

April is Stress Awareness Month, an observance that’s been held every year since 1992 and is sponsored by the Stress Management Society. As an office manager, this is a valuable opportunity to shine a light on a topic that affects everyone—especially in fast-paced, high-pressure workplaces. By using this month to acknowledge stress and talk openly about it, you can take … [Read more...] about Stress Awareness Month: A Chance to Foster Openness and Support

How to Celebrate National Administrative Professionals Day

April 18, 2025

National Administrative Professionals Day, coming up on April 30, is an occasion to recognize and celebrate the hardworking administrative professionals who keep your office running smoothly. As an office manager, this day is an opportunity to show your appreciation for the critical role your administrative staff plays in the success of the organization. Here’s why National … [Read more...] about How to Celebrate National Administrative Professionals Day

What to Do If You’re the One Who’s Always Late

April 17, 2025

Let’s be honest—being an office manager who struggles to get to work on time can feel a little awkward. You're the one who sets the tone for the office, enforces policies, and expects your team to be punctual and professional. So when you're racing through the door with your coffee in one hand and your bag half-zipped, it can throw off your whole day—and your credibility. If … [Read more...] about What to Do If You’re the One Who’s Always Late

How to Handle Chronically Late Staffers Without Losing Your Cool

April 17, 2025

You’ve probably dealt with it more than once: that one employee who always seems to stroll in 10, 15, or even 30 minutes late. Not just once in a while—but regularly. It throws off team dynamics, irritates coworkers, and sends the message that punctuality is optional. The trick is handling it without creating unnecessary drama—or letting it slide until it becomes a major … [Read more...] about How to Handle Chronically Late Staffers Without Losing Your Cool

Cheat Sheet for the Manager of a Small Medical Office

April 17, 2025

Managing a small medical office means juggling a wide range of responsibilities, from keeping daily operations running smoothly to staying on top of billing, compliance, and patient satisfaction. This cheat sheet is designed to help you stay organized, prioritize your workload, and make sure nothing falls through the cracks. Whether you're opening the office for the day or … [Read more...] about Cheat Sheet for the Manager of a Small Medical Office

10 things you can do right now for better patient relations

April 15, 2025

Positive patient relations not only lead to higher satisfaction rates but also foster loyalty and trust in your practice. Here are 10 strategies you can implement to improve patient relations effectively. 1. Enhance Communication Be Transparent: Ensure that patients are well-informed about their treatment plans, appointment schedules, and billing … [Read more...] about 10 things you can do right now for better patient relations

Time to Talk Time Off: Getting Summer Vacations on the Calendar

April 9, 2025

April is the perfect time to get ahead of the summer scramble by nailing down everyone’s vacation plans. As an office manager, you know that warm weather brings sunshine, sandals—and a flurry of PTO requests that can leave you short-staffed if you’re not careful. The earlier you start organizing summer schedules, the smoother the season will be for everyone. Here’s how to … [Read more...] about Time to Talk Time Off: Getting Summer Vacations on the Calendar

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