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Top Story

Think long and hard before friending work colleagues on Facebook

March 21, 2024

By Lynne Curry I get it. You love Facebook and when individuals you work with requested you add them as friends, you did. At first, you didn’t have any trouble. Instead, you had the fun of seeing your coworkers’ interesting endeavors and the reinforcing experience of so many colleagues wanting to be your friends and then liking your posts. But then it happened. Perhaps … [Read more...] about Think long and hard before friending work colleagues on Facebook

How to retain your office staff

March 21, 2024

Retaining office staff is crucial for maintaining a stable and productive work environment. High turnover can be costly and disrupt the workflow. Here are some tips to help you retain your office staff: Hiring the Right People: Start by hiring individuals who are a good fit for your organization’s culture and values. Ensure that their skills and … [Read more...] about How to retain your office staff

14 tips for improving your training content

March 20, 2024

Training is an ongoing process for your medical office staff, and your training content needs regular updates and improvements. Here are some tips to keep materials up to date and relevant: You have to make someone responsible for keeping content current. Use titles and not names in your documentation, so you don’t have to update when people leave your firm. Find a … [Read more...] about 14 tips for improving your training content

Have you been ghosted by a colleague?

March 14, 2024

By Lynne Curry Question: At first, I believed my coworker’s BS. “Jenna” and I have been good friends for years, and I helped get her job as our managing partner's executive assistant. So, when Jenna said she accidentally left my name off the meeting invite, I believed her. But it happened again. And again. I can’t stand meetings, but they matter in our company and … [Read more...] about Have you been ghosted by a colleague?

Touchy situation: Our CEO has memory issues

January 24, 2024

By Lynne Curry Question: Our company’s owner and his wife have semi-retired and leave for their vacation home every October. They hired a general manager in September after a long search for the right candidate. Our owner was so excited to find this candidate, given his industry experience and track record, that he paid the man and his family’s expenses to move to our … [Read more...] about Touchy situation: Our CEO has memory issues

2024 hiring and compensation trends

December 14, 2023

Evolving economic conditions have workers and employers reassessing compensation, career priorities and recruiting strategies. The 2024 Salary Guide from Robert Half outlines timely employment trends and starting salaries for hundreds of positions across multiple professions. Featured below are the key highlights to know heading into 2024. Cash is still … [Read more...] about 2024 hiring and compensation trends

Managers embrace AI, workers feel mixed depending on generation and profession

December 14, 2023

Survey shows Gen Z and millennials are most likely to use AI to their advantage at work Automating routine tasks and increasing efficiency are the biggest anticipated benefits The use of generative AI has workers feeling a mixture of emotions about their skills and career prospects, research from talent solutions and business consulting firm Robert Half shows. According … [Read more...] about Managers embrace AI, workers feel mixed depending on generation and profession

What’s it going to take for me to rise to this challenge?  

December 13, 2023

By Lynne Curry Question: I’m an easygoing, accommodating supervisor. Not only does it take a lot to upset me, but I hate conflict. As a result, some employees take advantage. This can create messy situations as the employees with strong work ethic have to pick up the slack. Soon after I hired “Sam,” he scheduled a private meeting with me and let me know Bekah was … [Read more...] about What’s it going to take for me to rise to this challenge?  

Analyze your competitors as you plan for 2024

December 12, 2023

By Nick Hernandez As you sit down with your physician partners, practice manager, and perhaps consultant over the coming weeks contemplating direction for 2024, I thought it may be beneficial to offer a few pointers to help you along the way. For starters, you should pause to reflect upon new competitors in your catchment area, as well as current competitors and new … [Read more...] about Analyze your competitors as you plan for 2024

Employer challenges employee’s social media posts

November 9, 2023

By Lynne Curry Question: I got pulled into the HR manager’s office Friday, handed screenshots of my last three Facebook posts, and told I needed to take them down. She also said I needed to stop posting any  comments about the Israeli/Hamas conflict. Apparently one of my coworkers complained about my posts. I can’t believe I’m asked to take down posts I create under my … [Read more...] about Employer challenges employee’s social media posts

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Why Every Office Manager Should Create Standard Operating Procedures (SOPs)

How to Create a Calm, Focused Environment in a Small Office

Do I Fire A Staffer Who Doesn’t Deserve It?

Slips, Trips, and Falls in Healthcare: What You Can Do to Keep Your Medical Office Safe

Offering AI Upskilling as a Job Benefit: A Smart Move for Office Managers

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Do I Fire A Staffer Who Doesn’t Deserve It?

Elevating Your Practice: The Power of Continuing Education for Medical Office Managers

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What to Do If You’re the One Who’s Always Late

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