As a medical office manager, ensuring the smooth operation of your practice involves a multitude of responsibilities. One crucial yet often overlooked task is the annual review of purchasing vendor contracts. This process is vital not only for maintaining cost efficiency but also for ensuring compliance, service quality, and adaptability to changing needs. Here’s why and how to … [Read more...] about Why and how to review vendor contracts annually
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Supporting staff well-being: A critical responsibility for medical office managers
As the backbone of any healthcare practice, the well-being of medical office staff is paramount to ensuring a smooth, efficient, and compassionate delivery of patient care. Medical office managers play a crucial role in fostering a supportive work environment that prioritizes the mental and physical health of their team. Given that May is Mental Health Awareness Month, there is … [Read more...] about Supporting staff well-being: A critical responsibility for medical office managers
How to save yourself and your career from gaslighting
By Lynne Curry When you discover your colleague led a pivotal meeting you didn’t attend—one to which he invited several key managers but not you—you confront him. He looks affronted, and says, “But didn’t you get the invitation? I sent it to you a week ago. Maybe you deleted it by accident?” His certainty shakes you, and you search your inbox, your deleted files, and your … [Read more...] about How to save yourself and your career from gaslighting
You should learn your way around office politics
By Lynne Curry Question: I like my new job, my supervisor, and my coworkers, except for a woman I’ve nicknamed “the queen.” The problem began as soon as my first all-hands meeting ended. Several of my coworkers invited me to have drinks with them after work. The queen overhead because she and I were heading into a pre-planned meeting that lasted until the end of the … [Read more...] about You should learn your way around office politics
You can run, but you can’t hide from Gen Z
By Lynne Curry “I simply don’t hire them.” According to research, that’s the attitude of 94 percent of business leaders who avoid hiring Gen Z employees, those born between 1997 and 2012. Why? According to 1,243 recently surveyed business leaders, Gen Zers bring with them have a sense of entitlement, a deficient work ethic and sub-par communication skills. Half of these … [Read more...] about You can run, but you can’t hide from Gen Z
Partnering: Reset your relationship with your employees
By Lynne Curry You want your employees to work harder. They seem to expect a medal for what they’re already doing. You want your employees to feel happy about returning to the office. They don’t. They’d prefer to work remote. You handed out raises and expected your employees to thank you. Your employees reminded you their wages, even with the raises, haven’t kept pace with … [Read more...] about Partnering: Reset your relationship with your employees
Research report: Recognition good for engagement and beating burnout
New research show four practical steps organizations can take to improve culture through the power of recognition. Workhuman and Gallup have released a report, Empowering Workplace Culture Through Recognition, which examines the significance of recognition in the workplace as both a foundational element and a catalyst for organizational culture. Employees who strongly agree … [Read more...] about Research report: Recognition good for engagement and beating burnout
Strategic planning is a continuous process
By Nick Hernandez bio Some of my counterparts have a firm belief that strategic planning is a rigid process which should occur once every three to five years. The process they undertake is often done during an off-site planning session with the outcome being printed up in a large three-ring binder. In less than six months, those binders are sitting on a shelf somewhere … [Read more...] about Strategic planning is a continuous process
Do you have a work spouse?
By Lynne Curry He, or she, enlivens your workdays, becomes the person with whom you share casual but important stories about your personal life. It begins as a typical workplace friendship. One day when you both head out the door at the same time for lunch and discover you love the same lunch wagon, you decide to drive together and eat on a bench shivering in the … [Read more...] about Do you have a work spouse?
6 tips for getting your physicians onto the speaker circuit
One impactful way to promote your physicians' expertise, foster professional growth, and enhance your practice's reputation is by encouraging them to speak at live conferences and web events. Consider these benefits of physician presentations and outline how you, as a medical office manager, can assist in securing these valuable speaking engagements. Establishing Thought … [Read more...] about 6 tips for getting your physicians onto the speaker circuit