As a busy medical office manager, it's crucial to stay organized and focused on your important projects. Here are some specific tips to help you maintain focus in at the office: Prioritize Your Tasks: Identify your most critical tasks and prioritize them based on urgency and importance. This might include patient scheduling, billing, compliance, and staff management. … [Read more...] about How to focus on the important stuff
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Our staff fell for a cyber attack
By Lynne Curry Question: Four of our staffers fell for a cyber attack last week. They opened an email attachment they thought originated from our HR department, which regularly emails policy updates to all staff. This email had the subject line: Changes to Vacation Policies. Even though we’ve trained our staff members not to click on suspicious emails, and certainly … [Read more...] about Our staff fell for a cyber attack
Four fixes for job burnout
By Lynne Curry Are you burned out and not sure how to fix it? In 2024, emails from burned-out managers and employees have flooded my workplace coach inbox. Here’s what some have said: “I’m running on empty;” “mentally exhausted and emotionally drained;” “constantly on edge and irritable;” “on autopilot, just going through the motions, and don’t see any way out.” If you … [Read more...] about Four fixes for job burnout
How to turn setbacks into comebacks
In the fast-paced world of medical office management, setbacks are inevitable. Whether it's a sudden staff shortage, an unexpected change in regulations, or a dip in patient satisfaction, these challenges can feel overwhelming. However, with the right mindset and strategies, you can transform these setbacks into powerful comebacks. Here's how: Embrace the Setback First things … [Read more...] about How to turn setbacks into comebacks
10 steps to build your confidence as a new office manager
Starting a new role as an office manager can be an exciting yet challenging experience. It's not uncommon to feel a bit overwhelmed in the beginning, but by taking proactive steps, you can build your confidence and excel in your new position. Here are some valuable tips to help you grow in your role as an office manager: 1. Understand Your Role: Begin by thoroughly … [Read more...] about 10 steps to build your confidence as a new office manager
Effective inventory management for your medical office
Effective inventory management ensures that you have the right supplies when you need them without overstocking and wasting valuable resources. Here's how you can streamline your inventory management and keep everything running like a well-oiled machine. First things first, get organized. Start by taking a comprehensive inventory of all your medical supplies, from syringes … [Read more...] about Effective inventory management for your medical office
New research: Tech skills gap is bad amid rapid change
Rapid change, evolving business priorities and the rise of artificial intelligence (AI) have created a significant challenge for today's tech leaders: critical skills gaps on their teams. This is according to a new report, Building Future-Forward Tech Teams, from talent solutions and business consulting firm Robert Half. More than half of technology leaders surveyed (52 per … [Read more...] about New research: Tech skills gap is bad amid rapid change
How to revive workplace friendships
By Lynne Curry Those casual everyday conversations we once enjoyed as we started our workday or ran into each other in the breakroom largely ended during the pandemic. For some, particularly those who work remotely or on a hybrid schedule, these conversations and workplace friendships never resumed. A recent survey of 3,000 U.S. employees revealed 69 percent felt unsatisfied … [Read more...] about How to revive workplace friendships
Who’s going to win the return to the office battle?
By Lynne Curry After the pandemic wound to a close, employers began pushing employees to return to the office. Fifty percent of U.S. employers issued a full or hybrid RTO (return to office) mandate in 2022 and 2023, and almost all employers planned implementing an RTO mandate before the end of 2024. Employers perceived, and many experienced, benefits from implementing RTO … [Read more...] about Who’s going to win the return to the office battle?
Manager briefing: Extreme heat emergency protocols
Objective: To ensure the safety and well-being of staff and patients during extreme heat weather conditions through proactive planning, immediate response measures, and ongoing monitoring. Key Points Preparation Emergency Plan Review and update the office’s emergency plan to include specific protocols for extreme heat. Ensure all staff are familiar with the … [Read more...] about Manager briefing: Extreme heat emergency protocols