If you suspect that a physician in your practice has a problem with alcohol that is affecting their work, it is essential to address the issue promptly and professionally. Handling this situation requires discretion, adherence to legal and ethical guidelines, and a commitment to patient care. Here’s how you can navigate this sensitive issue effectively. 1. Recognizing the … [Read more...] about Supporting Physicians and Ensuring Patient Safety: Addressing Alcohol Concerns with Care
Managing staff
How to Handle the Departure of Summer Temps
As summer comes to an end, so does the tenure of many summer temps who have been assisting in your medical office. While their contributions may have been temporary, ensuring a smooth transition as they depart is essential for maintaining the efficiency and continuity of your practice. Here’s how you can effectively handle the departure of summer temps. 1. Conduct an Exit … [Read more...] about How to Handle the Departure of Summer Temps
Great Ideas to Keep Your Remote Staff Engaged
Engaging remote staffers can be a challenge, but as a medical office manager, you have the unique opportunity to foster a cohesive and motivated team, even from a distance. Creating a culture of engagement starts with maintaining open and effective communication. Regular check-ins through video calls, phone calls, or messaging platforms can help maintain personal … [Read more...] about Great Ideas to Keep Your Remote Staff Engaged
Continuous Career Progression Helps You Keep Good Staff
Retaining talented staff is a critical challenge for medical office managers. Continuous career progression is a proactive and strategic approach to career development that involves the ongoing enhancement of skills, experiences, and responsibilities over time. This continuous process not only boosts job satisfaction and productivity but also significantly contributes to staff … [Read more...] about Continuous Career Progression Helps You Keep Good Staff
Are Your Front Desk Staff Burning Out? Signs and Solutions
How to spot burnout early—and what you can do to prevent it. In many practices, the front desk is the heartbeat of daily operations. It’s where patients are welcomed, phones are answered, insurance is verified, appointments are booked, and problems are triaged—often all at once. With so much responsibility and constant pressure, it’s no wonder administrative burnout is on the … [Read more...] about Are Your Front Desk Staff Burning Out? Signs and Solutions
12 training trends to upgrade medical office staff skills
Incorporating new training trends into development programs can significantly enhance the skills and capabilities of medical office administrative staff. By staying updated with these trends, medical office managers can ensure their teams are well-prepared to meet the evolving demands of the healthcare industry, ultimately contributing to the practice’s efficiency, security, … [Read more...] about 12 training trends to upgrade medical office staff skills
5 ways managers can better communicate with staff
By Nick Hernandez bio Effective medical office managers are effective communicators. They express themselves well both orally and in writing. Further, they project an image of self-assurance and of understanding. These attributes are continuously communicated by their actions and demeanor. Effective communication is also important because a large portion of a manager's … [Read more...] about 5 ways managers can better communicate with staff
What It Takes for a Good Manager to Be a Good Leader
A good manager is often synonymous with being a good leader, but it's important to recognize that while there is overlap between the two roles, they are not identical. A manager typically has responsibilities related to organizing, planning, and controlling processes and resources to achieve specific goals. On the other hand, a leader focuses on inspiring, motivating, and … [Read more...] about What It Takes for a Good Manager to Be a Good Leader
The Heroine with a Headcount: Handling the Disruption Diva
By Lynne Curry Question: We thought we’d hit the jackpot when we hired “Sonali.” She possessed all the right skills, and her interview dazzled. My manager said, “I love her fresh thinking. Keep her happy; we need her.” The trouble surfaced in week three. Sonali pinged me on Slack. “FYI—our ticket system’s outdated. I built a new one in Notion. Should triple velocity. … [Read more...] about The Heroine with a Headcount: Handling the Disruption Diva
New Generations, New Norms: Managing Gen Z in the Medical Office
Motivating and managing younger employees with different work styles Managing a multigenerational team is nothing new, but if you’re starting to welcome more Gen Z employees into your medical office, you’ve probably noticed that this generation comes with its own work habits, communication preferences, and expectations. Born roughly between 1997 and 2012, Gen Z has grown up … [Read more...] about New Generations, New Norms: Managing Gen Z in the Medical Office