Dear Medical Office Manager: I've just been promoted to manager of a medical office. What should I do now to ensure success? Congratulations on your promotion! Here are three steps you can take to ensure success in your new role as a medical office manager: Get to know your team: Take the time to meet and build relationships with your staff. This will help you … [Read more...] about 3 steps to success for a new medical office manager
Managing staff
10 steps to build your confidence as a new office manager
Starting a new role as an office manager can be an exciting yet challenging experience. It's not uncommon to feel a bit overwhelmed in the beginning, but by taking proactive steps, you can build your confidence and excel in your new position. Here are some valuable tips to help you grow in your role as an office manager: 1. Understand Your Role: Begin by thoroughly … [Read more...] about 10 steps to build your confidence as a new office manager
How to improve communication between clinical and admin staff
As a medical office manager, you understand the critical importance of effective communication between healthcare staff and administrative staff. Smooth communication ensures that your office operates efficiently and provides the best possible care for patients. Here are some practical steps you can take to improve communication within your team. Firstly, establish regular … [Read more...] about How to improve communication between clinical and admin staff
Using Performance Improvement Plans (PIPs) Effectively with Staff
One of the toughest parts of your job is addressing underperformance. It’s never fun to have those difficult conversations, but when handled thoughtfully, they can be a real turning point—not just for the employee, but for your whole team. That’s where a Performance Improvement Plan (PIP) comes in. Done right, a PIP isn’t a punishment—it’s a tool for clarity, accountability, … [Read more...] about Using Performance Improvement Plans (PIPs) Effectively with Staff
Stress Awareness Month: A Chance to Foster Openness and Support
April is Stress Awareness Month, an observance that’s been held every year since 1992 and is sponsored by the Stress Management Society. As an office manager, this is a valuable opportunity to shine a light on a topic that affects everyone—especially in fast-paced, high-pressure workplaces. By using this month to acknowledge stress and talk openly about it, you can take … [Read more...] about Stress Awareness Month: A Chance to Foster Openness and Support
How to Celebrate National Administrative Professionals Day
National Administrative Professionals Day, coming up on April 30, is an occasion to recognize and celebrate the hardworking administrative professionals who keep your office running smoothly. As an office manager, this day is an opportunity to show your appreciation for the critical role your administrative staff plays in the success of the organization. Here’s why National … [Read more...] about How to Celebrate National Administrative Professionals Day
How to Handle Chronically Late Staffers Without Losing Your Cool
You’ve probably dealt with it more than once: that one employee who always seems to stroll in 10, 15, or even 30 minutes late. Not just once in a while—but regularly. It throws off team dynamics, irritates coworkers, and sends the message that punctuality is optional. The trick is handling it without creating unnecessary drama—or letting it slide until it becomes a major … [Read more...] about How to Handle Chronically Late Staffers Without Losing Your Cool
Time to Talk Time Off: Getting Summer Vacations on the Calendar
April is the perfect time to get ahead of the summer scramble by nailing down everyone’s vacation plans. As an office manager, you know that warm weather brings sunshine, sandals—and a flurry of PTO requests that can leave you short-staffed if you’re not careful. The earlier you start organizing summer schedules, the smoother the season will be for everyone. Here’s how to … [Read more...] about Time to Talk Time Off: Getting Summer Vacations on the Calendar
Undermined and Unaware: What Happens When You Don’t Step In
By Lynne Curry Question: On the surface, two of my employees, “Veronica” and “Katie,” are friends. They go to lunch together every day and frequently visit each other’s cubicles. Behind the scenes, Veronica undermines Katie. She regularly comes into my office and tells me she has to help Katie with routine job tasks. She “fills me in” on situations Katie doesn’t handle … [Read more...] about Undermined and Unaware: What Happens When You Don’t Step In
Building Teamwork Through Volunteer Work: Celebrating April Volunteer Month
April is Volunteer Month, a perfect time to reflect on the power of giving back—not only to your community but also to your office culture. As an office manager, organizing volunteer opportunities for your team can be a meaningful way to strengthen relationships, foster a sense of purpose, and improve teamwork. When your staff works together on volunteer projects, it does more … [Read more...] about Building Teamwork Through Volunteer Work: Celebrating April Volunteer Month