By Lynne Curry Question: I lost another opportunity this week, one on which I had my heart set. It involved working on a strategic team with individuals pulled from all areas of the company to develop key initiatives for our future. I had so many ideas of exciting directions we could take that I’m heartsick I lost out. The woman that corporate management selected from … [Read more...] about Winning at Office Politics
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How to Streamline the Hiring Process with Technology
Recruiting the right people is essential to maintaining a successful and efficient medical office. However, traditional hiring processes often involve time-consuming steps that can leave both managers and candidates feeling frustrated. In today’s fast-paced environment, utilizing technology to streamline hiring can make your process faster, more organized, and more engaging for … [Read more...] about How to Streamline the Hiring Process with Technology
Your interview notes could get you in trouble
By Dr. Steve M. Cohen bio Although workforce disasters usually make the headlines, there are a number of "basic" human resource tasks that should not be discounted. One is the job candidate interview. Theoretically, interviews should not be a problem. They're a common occurrence, with no possible traps, right? After all, the candidate just wants the job and you are … [Read more...] about Your interview notes could get you in trouble
Get ready for employment law updates coming in 2025
Coming up in 2025, there are several important employment law changes that managers in the U.S. should be aware of: Overtime Pay Threshold Increase: The Department of Labor (DOL) is expected to increase the salary threshold for overtime pay eligibility. Starting in early 2025, employees earning under $58,656 per year (up from $35,568) may become eligible for overtime pay … [Read more...] about Get ready for employment law updates coming in 2025
‘Well that was awkward!’
As an office manager, you’re bound to encounter some awkward situations that require a delicate touch. Navigating these moments effectively can help maintain a positive office atmosphere and demonstrate your leadership skills. Here are some common awkward scenarios and how to handle them with grace: 1. Dealing with Personal Hygiene Issues Addressing an … [Read more...] about ‘Well that was awkward!’
How to improve your office team with cross-training
Cross-training in a medical office is a powerful strategy to boost your team's capabilities, enhance operations, and provide top-notch patient care. By broadening the skill sets of your staff, you create a more versatile workforce capable of handling diverse responsibilities. Advantages of Cross-Training Enhanced Flexibility: Example: A medical receptionist … [Read more...] about How to improve your office team with cross-training
Why your medical practice needs job descriptions
Small businesses, including medical practices, often try to get by without formal job descriptions. The thinking is the manager knows what each position requires, and she or he can share this information with job candidates and new hires. Another argument is that because job tasks tend to change, job descriptions quickly become outdated. Neither of these arguments takes … [Read more...] about Why your medical practice needs job descriptions
HR question: Political gear at work
By Lynne Curry Question: Our problems started in September. Four guys in the warehouse started wearing Camo “Make American Great Again” hats. Two weeks later, they installed in a handmade sign inside the warehouse door that said, “This is Trump Country.” It didn’t bother anyone, or so we thought. But apparently it did. Ten days later, two women in the accounting office … [Read more...] about HR question: Political gear at work
How to add an insurance specialist to your team
Having a skilled insurance specialist on your team is essential for maintaining smooth financial operations and ensuring patient satisfaction. This role serves as a vital link between your practice, insurance companies, and patients. From verifying patient coverage to submitting claims and resolving billing disputes, an insurance specialist helps reduce financial stress for … [Read more...] about How to add an insurance specialist to your team
15 questions to ask physicians as a new medical office manager
Stepping into your new role as a medical office manager is exciting, but it also comes with a lot of responsibility. One of the most important aspects of your job is building strong relationships with the physicians in the practice. Getting on the same page with the doctors will help you manage the office more effectively and create a smoother, more efficient work environment. … [Read more...] about 15 questions to ask physicians as a new medical office manager