A Columbus, MS, pediatrics practice has added three electronic items that not only provide convenience for patients but give the office EHR meaningful use credit. First is online bill paying. That's provided through the office's billing service, says Sabrina McDow, CEO of Children's Health Center of Columbus. The invoices give a website for the online payments, but because the … [Read more...] about Three electronic conveniences also help with EHR requirements
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Racism and allegations: never easy to manage
By Steve M. Cohen bio As current headlines and news broadcasts attest, racial relations are still an issue in this nation. For employers and managers, the issue can be especially difficult. You may have legitimate complaints from a wide range of employees. At other times, an action or comment may offend some and not others. Then there are instances where race is … [Read more...] about Racism and allegations: never easy to manage
Use rating sites to improve your medical practice
Many people rely on rating sites for hotels, restaurants, and other vacation and leisure activities. But consulting a rating site before making an appointment with a physician, and allowing that site to influence a health care decision? It's more common than you might think. A survey conducted by the University of Michigan finds among people using physician-rating sites, 35 … [Read more...] about Use rating sites to improve your medical practice
Survey finds support for the Affordable Care Act among physician leaders
Results of a comprehensive survey show widespread support for the U.S. Affordable Care Act (ACA) among physicians nationwide. Fifty-five (55) percent of survey respondents say they agree or strongly agree that the controversial law passed in 2010 has "more good than bad" in it. The survey was conducted in spring 2015 by the American Association for Physician Leadership, a … [Read more...] about Survey finds support for the Affordable Care Act among physician leaders
Three more people issues, some of them legal and some not easily answered
For a manager, the people questions never stop coming. Here are three of them – the staffer who criticizes the office or the manager, the legal issues of layoffs, and how to handle a smoker’s halitosis. They are answered by attorney Shari L. Lane of Northwest Employment Law in Portland, OR. Protected vs. snippy remarks Can the office discipline a staffer for … [Read more...] about Three more people issues, some of them legal and some not easily answered
Large West Virginia office finds easier way to solve small problems
When managing two offices, eight physicians, and 35 staff became a job of "constantly trying to put out a fire," a West Virginia manager did what many managers do. She named supervisors – one for the clinical staff, one for front office and billing, one for lab, and one for the satellite office. But along with that, she set up an easy way "to put a large number of people … [Read more...] about Large West Virginia office finds easier way to solve small problems
Doesn’t work well with others: study finds ‘team avoiders’ may have valid concerns
When a company advertises for an open position, it's not uncommon to see the words "must be a team player." "Team player" is a hot HR term, even in jobs where employees actually spend most of their time working alone with only a smattering of group projects. Unfortunately, the need for team players has sometimes also become a lazy justification for choosing not to hire … [Read more...] about Doesn’t work well with others: study finds ‘team avoiders’ may have valid concerns
Multiple coding now required for nervous system diseases
By Judy Monestime bio ICD-10 CM's Chapter 6 Diseases of the Nervous System (G00-G99) includes diseases of the central and peripheral nervous systems as well as epilepsy, migraine, and other headache syndromes. Many codes include a combination of conditions, such as persistent migraine aura with cerebral infarction, intractable (G43.61-). The following conditions have been … [Read more...] about Multiple coding now required for nervous system diseases
HIPAA and records hiding somewhere in the hospital
Question: One of our physicians took patient charts to the hospital. Two of those charts were lost. They contained personal information such as Social Security numbers as well as the clinical notes. What information should I send to the patients? (Submitted by a New York manager – name withheld by request.) Answer: Respond first with common sense, advises health … [Read more...] about HIPAA and records hiding somewhere in the hospital
Fear in termination: the sympathetic plaintiff
By Steve M. Cohen bio I recently saw a story about an employee who was terminated by her (small-business) employer. This employee had numerous experiences of personal tragedy in her family. In the previous year, she had lost one of her parents, another relative passed away, and then her son developed kidney failure. She found out that she was a viable donor and … [Read more...] about Fear in termination: the sympathetic plaintiff