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articles

Illinois manager develops unique staff review system that does it all

October 30, 2015

An Illinois manager has developed a review system that, besides determining raises, increases communication throughout the office and also promotes teamwork. The process is referred to as a 360-degree evaluation, and everybody reviews everybody – she and the doctors review the staff, and the staff turn around and review them plus their peers plus themselves. And to keep the … [Read more...] about Illinois manager develops unique staff review system that does it all

Good managers avoid termination disasters

October 23, 2015

By Steve M. Cohen  bio Letting an employee go is rarely easy. Even when the decision is inescapable or the party in question so obviously a negative for the office, the act of termination is usually unpleasant. Most managers will wonder if they've made the right decision. They'll wonder, "Perhaps I should give this person just one more chance," or "Do the bad … [Read more...] about Good managers avoid termination disasters

How to keep the office safe from the lawyers when a staffer gets fired

October 23, 2015

Terminations are what spark the vast majority of today’s employment law claims, says employment defense attorney Shari Lane. That’s one area where managers can’t afford to make mistakes. Step back before pulling the trigger Safety starts with two obvious precautions, Lane says. First, review the record. Make sure it explains what has led to the decision. If there’s not … [Read more...] about How to keep the office safe from the lawyers when a staffer gets fired

The why, when, and how of a severance agreement and what it needs to cover

October 23, 2015

A severance agreement can benefit both employer and employee. On the employer side, it’s an insurance policy against employee litigation. “It thwarts claims by former employees,” says employment law attorney Jonathan B. Orleans of Pullman & Comley in Bridgeport, CT. And on the employee side, it softens the blow of being without work and tides people over until they can … [Read more...] about The why, when, and how of a severance agreement and what it needs to cover

Model Policy: Employee resignation

October 23, 2015

Why you need this model policy: Establishing a formal policy for employee resignation will help ensure that staff transitions go smoothly; the practice treats employees fairly and consistently; and legal requirements are followed. How this model policy helps you: Use this model policy as a guide to establish a formal, written policy for employee resignation. How to use … [Read more...] about Model Policy: Employee resignation

Office “families” require work, no matter the makeup

October 16, 2015

By Steve M. Cohen  bio Medical offices are a unique brand of organization that frequently face their own challenges and opportunities. A good example involves situations where one or more relatives work together in the office. This "nepotism" is not always as negative as that may sound, but it does raise several possible concerns. I would not avoid the situation … [Read more...] about Office “families” require work, no matter the makeup

Medical biller sentenced to 45 months in prison for role in $4 million health care fraud scheme

October 16, 2015

The medical biller of a Chicago-area visiting physician practice was recently sentenced to 45 months in prison for her role in a $4 million health care fraud scheme. Assistant Attorney General Leslie R. Caldwell of the Justice Department's Criminal Division, U.S. Attorney Zachary T. Fardon of the Northern District of Illinois, Special Agent in Charge Lamont Pugh III of the … [Read more...] about Medical biller sentenced to 45 months in prison for role in $4 million health care fraud scheme

HHS announces $685 million to support clinicians delivering high quality, patient-centered care

October 16, 2015

Health and Human Services Secretary Sylvia M. Burwell recently announced $685 million in awards to 39 national and regional health care networks and supporting organizations to help equip more than 140,000 clinicians with the tools and support needed to improve quality of care, increase patients' access to information, and reduce costs. The Transforming Clinical Practice … [Read more...] about HHS announces $685 million to support clinicians delivering high quality, patient-centered care

Social media: things are not always what they seem

October 9, 2015

By Steve M. Cohen  bio Most people see social media as a means of connecting to other people and communicating with those outside their immediate circle. Especially in the business world, this can be shallow and naïve. For job seekers, social media is a means of cultivating and projecting an image that highlights skills and benefits for a prospective employer. For … [Read more...] about Social media: things are not always what they seem

Secrecy in the age of social media: six ways to keep sensitive practice information offline

October 9, 2015

You can be sure that most of your employees are active on social media. For younger ones, in fact, using Facebook, Instagram, and Twitter are as natural as breathing. According to James Pooley, author of "Secrets: Managing Information Assets in the Age of Cyberespionage," social media and the sharing culture it has sparked are very real threats to organizations. "The … [Read more...] about Secrecy in the age of social media: six ways to keep sensitive practice information offline

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Why Every Office Manager Should Create Standard Operating Procedures (SOPs)

How to Create a Calm, Focused Environment in a Small Office

Do I Fire A Staffer Who Doesn’t Deserve It?

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