Editor's picks: 4 ways to keep your cool in the midst of chaos 8 work-saving email tips for busy office managers Time and anxiety really do matter … [Read more...] about Information overload
There are no easy steps to better office management
By Steve M. Cohen bio I always enjoy it when people publish articles entitled something like, "Ten Easy Steps to Medical Office Management." I enjoy this, but I definitely don't agree with it. The word "easy" is usually so far removed from office management that headlines like this are good for a laugh. But the information that follows may or may not help. … [Read more...] about There are no easy steps to better office management
Michigan office uses online payments to increase revenue
A Michigan medical practice that added online bill payments to its website is seeing a substantial increase in revenue. To introduce the new process, the office put signs in the waiting room and a notice in statements. The company's practice administration said it took awhile to catch on but it worked because patients are already comfortable with online payments. They … [Read more...] about Michigan office uses online payments to increase revenue
Telemedicine expected to grow at faster rate than previously projected
According to a new market research report available at Market Research Store, a source for industry reports, telemedicine and telehealth programs will become a $45.4 billion industry by 2021. In 2014, it was estimated to be a $1.5 billion dollar industry. There are a number of reasons why such exponential growth is projected. First and foremost, individuals are taking a more … [Read more...] about Telemedicine expected to grow at faster rate than previously projected
Managing Difficult People… Keeping Management Problems from Turning into Legal Problems
Click here for the presentation slides Make no mistake – one bad employee spoils the whole bunch and can hurt your office in countless ways. The techniques revealed by Steve Cohen in this valuable 60-minute webinar recording can help any manager handle undesirable behavior … improve morale … keep good employees …and boost office productivity. … [Read more...] about Managing Difficult People… Keeping Management Problems from Turning into Legal Problems
Boosting productivity
Editor's picks: New study finds connection between resilience and positive business outcomes Recognition and rewards increase productivity at Maryland practice 3 bonus formulas that boost staff productivity … [Read more...] about Boosting productivity
Adding to your team: prepare and prepare some more
By Steve M. Cohen bio Onboarding—hiring and orientation of new office staff—is one of my favorite topics. I say favorite, but it's often a seriously frustrating experience because onboarding is done badly so often, even horribly. As a result, we end up examining it a great deal or spending time and resources undoing the problems that result. One point I make … [Read more...] about Adding to your team: prepare and prepare some more
A telling way to interview job candidates
Anybody walks into a job interview with best foot forward and a slew of prepared answers. It’s the manager’s job to sift through what’s often a rehearsed performance and find out what the office will actually get if that person is hired. Here management consultant Manola Robison, CMC, of Robison Management Consulting in Atlanta gives a novel – and very telling – way to do just … [Read more...] about A telling way to interview job candidates
Health IT offers career growth opportunities, according to new survey
The first of its kind survey about health IT professionals—an evolving field that links information technology, communications, and health care to improve the quality and safety of patient care—addresses new data correlating education and experience with salary and job satisfaction in the field. The survey, from Bisk Education, a leader in online education, and USF Health … [Read more...] about Health IT offers career growth opportunities, according to new survey
Dealing with a difficult boss
Editor's picks: How to handle the "bully doctor" without losing your temper or your job What to do when a staffer lodges a valid complaint against a doctor Keep your job by learning ways to stay neutral … [Read more...] about Dealing with a difficult boss