Even if you are a highly-trained medical office manager with years of experience, you are constantly confronted with unique, and often challenging, management situations that the office immediately looks to you to solve!
That's why thousands of professional medical office managers count on MedicalOfficeMgr.com to stay on the cutting-edge of the latest trends, new developments, new laws, and proven ideas, tips, and techniques for managing a successful medical office. Here's just a sample of the help you get: |
Managing Your Office
- Want to improve collections? Start with your Patient Registration System
- Polite form on chart collects balance due at registration
- 21 easy ways to boost practice profitability fast
- Use weekly meetings with doctors to keep office running smoothly
- 3 questions to help you handle patient credits
- 4 best practices to help optimize your processes and increase your reimbursements
- Simple but workable ways to improve collections
- How to determine the order of multiple insurance coverages
- 7 terms to include in your patient debt collection agency services contract
- Overlooked opportunities within the revenue cycle: The three Ps
- How to write a strong collection letter
- 12 tips for boosting patient payment
- How to improve the revenue cycle efficiency of your medical practice
- 5 tested ways to make your billing and coding more profitable
- When you're about to lose patience with a patient
Managing Your Staff
- 4 steps to hit the reset button with your team in 2018
- 3 ways you can boost office morale fast
- Boost staff performance by communicating more clearly
- Why you need to stop talking to start leading
- Set aside two hours for staff and keep interruptions in check
- What to do when the winter blues hits your workplace
- How to stage your office for improved productivity
- Dealing with cell phone abusers, smokers, and too-jolly staffers
- How to investigate an employment-related complaint from a staffer
- 5 ways managers can better communicate with staff
- Are 5 common, but undiscussable, workplace behaviors putting your patients at risk?
- Three ways to approach crying in the workplace
- The surprising answer to what your staff really wants
Your Career
- Do you have the 'right stuff' to be a successful medical office manager?
- How to be a strong manager even when dealing with over-controlling physicians
- What makes a successful practice manager
- 12 common errors in English you'll want to avoid
- Make these your 2 top goals for 2018
- Asking for a raise
- Keep your job by learning ways to stay neutral
- How to handle the 'bully doctor' without losing your temper or your job
- 8 proven ways to totally destroy your credibility as a manager
- Should you 'friend' your coworkers on social media?
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Terminations
- Give a 'wake-up call' to these 3 common types of "nightmare staffers"
- Follow these 5 rules when firing a staffer
- How exit interviews support your management
- How to make firing easier on everyone
- 22 questions a manager should ask before firing an employee
- 5 guidelines that save you if you supervise a bully employee
- What every office manager needs to know about 'at-will' employment
- Avoid these 3 deadly age discrimination traps Legal & Regulatory Compliance
- Two ADA surprises: odd disabilities and attorney's fees that can hit the sky
- HIPAA Refresher: Is your practice on top of NPPs?
- 2018 Medicare Reimbursement: Final Rule
- HIPAA extends to gossip as well as to searching out dirt on an ex-spouse
- How to make a collection call to a patient
- 5 essential steps to ensure an effective HIPAA program
- Six HIPAA violations you may be missing
- Quality Payment Program (QPP) Final Rule Released November 2
- CMS grants exceptions for providers affected by Hurricane Maria
- CMS reveals new Medicare Card design
- 2018 Health Insurance Exchanges Issuer County Map
- OIG Report: CMS dished out $729.4 million in wrongful EHR incentive payments & we're going to get that money back
Hiring
- The four aces of hiring: work attitude, willingness, know-how, and personality
- Pick up on these revealing "non-verbal cues" to avoid hiring problem staffers
- Just how truthful is that applicant's resume? Here's how to find out
- Should you notify applicants they didn't get the job?
- The link between pre-employment tests and better patient outcomes
- Do you make this costly interviewing mistake?
- Avoid costly errors in physician recruitment
- Avoid these tricky ADA pitfalls when hiring staff
- 5 proven ways to keep "toxic employees" off your payroll
- An online assessment to help you hire the best medical scribe candidate
- Pick up on these revealing "non-verbal cues" to avoid hiring problem staffers Ready-to-Use Forms, Tools & Policies
- Model Flu Vaccination Policy (Mandatory and Voluntary)
- Model Tool: office move checklist
- Model Tool: Checklist of steps to take when conducting an investigation
- Model Policy: Nondiscrimination and diversity
- Model Section 1557 Civil Rights Grievance Procedure
- Model Policy: Patient billings, collection and financial
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