Equally as important as regulations, revenue, coding, and Medicare are the day-to-day issues of running the office and managing the…
TRAINING
In California office, the training starts on day 1 and never ends
June 7, 2019 by
No manager can set expectations without giving staff the tools to achieve them, says a California administrator. And the main tool for it all is…
MANAGING STAFF
These 7 ergonomic basics can make your staff healthier and happier
May 31, 2019 by
Ergonomics is good economics.
When the work areas are in sync with the people spending their days in them, there’s no time lost to sick days and no money lost to low productivity, says…
WORKPLACE SAFETY
Six steps to prepare for an active shooter event in the workplace
May 10, 2019 by
Active shooter events are devastating and unpredictable, says Melissa Gonzalez Boyce, a legal editor for XpertHR. She also points out that…
COMPLIANCE
The 10 assumptions NOT to make when doing your OSHA 300s
December 10, 2018 by
December is here and it’s time for the logs. No, not the yule logs—the OSHA 300 logs! It’s time to get the year’s injury and illness records in order and start getting the…
WORKPLACE SAFETY
4 proven ways to increase handwashing
April 6, 2018 by
Everyone knows handwashing reduces the transmission of illness. Why then is it so difficult to get staff to comply? Experts recommend four strategies to promote handwashing…
INSIGHT
Time and anxiety really do matter
February 9, 2018 by
By Steve M. Cohen bio
Stress is actually a good thing until it overloads people. This overloaded situation is actually called “dis-stress.” The ability to…
COMPLIANCE
Manage your medical office’s holiday party liability risks
November 24, 2017 by
You may be hosting a big holiday party for your employees this December. And, like many medical offices do, you may be serving…
TERMINATION
Follow these 5 rules when firing a staffer
October 27, 2017 by
Managers make a lot of clumsy mistakes with firings. And it’s usually because they don’t know what to say. Sometimes they want to make the firing easier on…
MANAGING PATIENTS
How to handle an angry patient
June 9, 2017 by
In a medical practice, an angry patient – and sometimes a really angry patient – is apt to appear any time…
