Start Your FREE Membership NOW
 Discover Proven Ways to Be a Better Medical Office Manager
 Get Our Daily eNewsletter, MOMAlert, and MUCH MORE
 Absolutely NO Risk or Obligation on Your Part -- It's FREE!

Upgrade to Premium Membership NOW for Just $90!
Get 3 Months of Full Premium Membership Access
Includes Our Monthly Newsletter, Office Toolbox, Policy Center, and Archives
Plus, You Get FREE Webinars, and MUCH MORE!

Practice the art of active listening

Whether you dealing with a patient at the front desk, a staffer with a problem or a physician partner with instructions for you, you need to practice active listening. The skill of active listening has the power to transform relationships, enhance team collaboration, and drive organizational success. As a manager, honing your active listening skills can lead to a more engaged and motivated workforce, improved problem-solving, and a healthier work environment. The Importance of Active Listening Active listening is not merely hearing the words that others speak; it is about truly comprehending and engaging with the underlying messages, emotions, and intentions being communicated. This skill is of paramount importance for several key reasons: Fosters Trust and Respect: When you actively listen to your team members, you signal that their opinions,… . . . read more.


How to see your last patient on time

Getting the doctor to see the first patient of the day on schedule is no great feat. Seeing the last patient of the day on time can be a struggle. Here are some ways to make that happen: Implement an Effective Scheduling System A well-structured scheduling system is the foundation for keeping appointments on track. Consider using an electronic health record (EHR) or practice management software that allows you to manage appointments efficiently. The system should offer features such as real-time updates, automated reminders, and the ability to reschedule or cancel appointments easily. Set Realistic Time Intervals for Appointments Avoid overbooking or underestimating the time needed for appointments. Analyze historical data to identify average appointment durations for different types of visits. Ensure that sufficient time is allocated for each patient,… . . . read more.


Recommended resources to make health information easier to understand

The CMS Office of Minority Health encourages healthcare providers to make health information easier for their patients to understand and navigate. Healthy People 2030—an initiative that identifies public health priorities to help individuals, organizations, and communities across the United States improve health and well-being across a 10-year timeframe—addresses both personal health literacy and organizational health literacy. According to Healthy People 2020: · Personal health literacy is the degree to which individuals have the ability to find, understand, and use information and services to inform health-related decisions and actions for themselves and others. · Organizational health literacy is the degree to which organizations equitably enable individuals to find, understand, and use information and services to inform health-related decisions and actions for themselves and others. These definitions allow us to emphasize people’s… . . . read more.


3 ways to hook up your patients with drug payment help

By Lisa Eramo One out of every eight patients with cardiovascular disease fails to take their medication due to cost barriers. The New York Times has even gone so far as to label nonadherence as an “out of control epidemic.” Unfortunately, job disruption due to the COVID-19 pandemic has made it even more difficult for patients to afford their medications. Drug copay cards can help patients afford medications that physicians determine are the best treatment options. Copay cards are tied to financial need and can help reduce the total out-of-pocket expenses for patients. These cards can also boost price transparency, helping patients better manage their finances. When patients use a copay card, their health insurance pays some of the cost while the drug manufacturer covers part or all of the… . . . read more.