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How exit interviews support your management

By Paul Edwards  bio
Does your practice use exit interviews safely and beneficially? Small practices do not need to conduct these interviews in person—in fact…


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MANAGING THE OFFICE

The key ingredients of a profitable medical practice

Medical office managers are often so focused on the day-to-day that it can be easy to lose sight of the…


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PRODUCTIVITY

Resolving employee conflict

Q: Two members of my staff don’t get along with each other—at all. The constant bickering and other childish behavior have me at my wit’s end. Sometimes I feel like…


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TERMINATION BEST PRACTICES

Can your employee handbook help you safely terminate an employee?

If you ever need to terminate an employee, one of the best tools you can have is an employee handbook that sets out clear policies and…


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PRODUCTIVITY

How to handle the 4 most common types of “disconnected” staffers

Why don’t those staffers perform the way the manager wants them to perform? To a great extent it’s because there’s no connection between the staffer and the…


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INSIGHT

Cheap management tricks that really work

By Steve M. Cohen  bio
Sometimes office management is more a matter of quickly throwing out a good answer rather than some profound strategy or statement. I’m not trying to minimize the organization and old-fashioned brainpower that goes into…


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TERMINATION

How to make firing easier on everyone

The termination process is difficult for a manager, as well as the staffer being fired. These three steps won’t alleviate all the pain, but they will make…


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BLOG

22 questions a manager should ask before firing an employee

By Lynne Curry  bio
The final revenge of the fired employee: The manager makes an unwitting but critical mistake that unravels the firing decision or results in a painful payout to the…


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INSIGHT

5 guidelines that save you if you supervise a bully employee

By Lynne Curry  bio
Do you supervise a bully employee? An employee who sees your job as a promotional opportunity and will stop at nothing to…


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INSIGHT

Office predators can take many forms

By Steve M. Cohen  bio
Although human behavior covers a huge range, it can often be categorized into several general areas…


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