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QUIZ

Who Has OSHA responsibility for the health & safety of a temp?

What are your OSHA duties to temporary workers (“temps”) whom you hire from a temp agency to work at your medical office? Stated differently, are you or the temp agency responsible for the temp’s health and safety? Here’s a set of scenario quizzes that illustrate how the rules work. SCENARIO 1: RESPONSIBILITY FOR HAZCOM TRAINING The Temps R’Us Agency (Agency) assigns an employee to temporary work at XYZ Medical Office (Office). Agency is aware that Office’s workers handle and use hazardous chemicals for testing operations. But the temp has no Hazcom training whatsoever. As a result, he suffers an injury as a result of exposure to a toxic chemical while working for Office. QUESTION Who’s responsible for providing the temp the required Hazcom training? Agency Office Both Neither ANSWER Both… . . . read more.

WORKPLACE SAFETY

Model Notice: Alcohol consumption at practice party

Why you need this notice:

Holiday and other office parties often include alcohol, and excessive alcohol consumption poses risks for employees.

 
 
 

MANAGING PATIENTS

Model Tool: Sample patient letters – missed appointment

Why you need this model tool:

Missed patient appointments affect scheduling and negatively impact practice revenue. Therefore, you want to let patients know that the practice takes missed appointments seriously – and you want to put it in writing.

 

 

MANAGING THE OFFICE

Model Tool: Employee confidentiality agreement

Why you need this model tool:

Medical office staff have access to a wide range of confidential information, including but not limited to patient records.

 

 

HIRING

Model Tool: Candidate rejection letter, job interview

Why you need this model tool:

After you interview candidates for an open position and choose the one you wish to hire, you have an obligation to get back to the people who spent time interviewing but did not get the job.

 

MANAGING PATIENTS

Model Tool: Notice to educate patients

Why you need this model notice:

HHS advises providers to “engage in a dialogue” with patients about this new patient right to request PHI not be disclosed to their health plan. You can do that using our model patient notice. You can adapt this notice to also address aspects specific to your operations.

 

HIRING

Model Tool: Candidate rejection letter, job application

Why you need this model tool:

After you’ve made a hiring decision, you have an obligation to get back to the people who applied for the position but did not get the job.

YOUR CAREER

Model Tool: Certification table – professional credentials for medical office managers

Why you need this table:

Professional credentials can help advance your career, but first you have to know what type of certification to pursue and what the requirements are.

 

 

RISK MANAGEMENT

Model Tool: Ebola: information for healthcare workers

Why you need this handout:

As Ebola dominates the news and social media, people—and especially healthcare workers—have become concerned.

RISK MANAGEMENT

Model Tool: Ebola: customizable memo for staff

Why you need this memo:

As Ebola dominates the news and social media, people—and especially healthcare workers—have become concerned.


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