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INSIGHT

5 actions to take when you hear, “I don’t trust you”

By Audrey Epstein  bio
Talking about trust is tough in business. When a colleague tells you, “I don’t trust you” your first instinct is probably to react defensively or aggressively, and rarely with…


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INSIGHT

Three dimensions of medical practice cohesion

By Nick Hernandez  bio
Cohesion is the intense bonding of employees, strengthened over time, that results in absolute trust. It is characterized by the subordination of self and…


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INSIGHT

I started sending my team a weekly inspirational email and something extraordinary happened

By Robert Glazer  bio
A few years ago I began the habit of getting up earlier and writing in my journal, taking the time to be reflective, appreciative, and grateful. I went over…


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INSIGHT

Techniques leaders can use to diminish the Monday morning slump

By Dudley Slater  bio
The numbers are sadly staggering. Some 70% of American workers are not engaged and dread Monday morning, according to an annual poll by the Gallup organization…


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INSIGHT

3 mistakes that cause medical practice change initiatives to fail

By Nick Hernandez  bio
Good is rarely good enough, and opportunities for improvement are never lacking. Unfortunately, the success rate of major change initiatives in…


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