By Steve M. Cohen bio When it comes to sick leave in your office of 50 or more employees, you have to follow the doctor’s orders regardless of whether or not you think the reason for the leave is justified. Because most office managers are so singularly focused on their practice, they are appalled to learn of all the limitations placed upon them by … [Read more...] about Medical leave gets formal for 50 employees and up
Federal
Education resources for Spanish-speaking patients to display on your practice website
Spanish language patient handouts covering a wide range of medical topics, including Asthma (Asma), Atopic Dermatitis (Dermatitis Atópica), Contraception (Anticonceptivas), COPD (EPOC), Diabetes (Diabetes), Hypertension (Hipertension), Immunizations (Inmunizaciones), Obesity (Obesidad), Skin Cancer (Cáncer de Piel), and other chronic medical conditions, as well as videos and … [Read more...] about Education resources for Spanish-speaking patients to display on your practice website
Whatever you call it, negative workplace behavior is expensive
By Dr. Steve M. Cohen Whether you call it harassment, bullying or something else, negative workplace behavior can be expensive for any business. Unhappy employees today are also more likely to seek legal recourse against their employers, a fact that even medical office managers should keep in mind. Although the medical field is highly professional, it's also staffed with … [Read more...] about Whatever you call it, negative workplace behavior is expensive
How to protect your practice against costly pregnancy discrimination claims
"I'm having a baby!" When an employee utters those words, it's time for congratulations. It's also time for caution. The danger is pregnancy discrimination, and it happens often because employees are well attuned to their rights. The protection comes from the Pregnancy Discrimination Act, which is an amendment to Title VII of the Civil Rights Act. It applies to offices with 15 … [Read more...] about How to protect your practice against costly pregnancy discrimination claims
Ebola: what medical office managers and staff need to know
As concerns about Ebola dominate the news and social media, and have become a topic of discussion at medical workplaces, it is important to separate fact from speculation. Medical Office Manager shares the following information from the World Health Organization (WHO) to help you and your staff better understand Ebola and its potential impact. Key facts Ebola virus disease … [Read more...] about Ebola: what medical office managers and staff need to know
Model Tool: Ebola: information for healthcare workers
Why you need this handout: As Ebola dominates the news and social media, people—and especially healthcare workers—have become concerned. How this handout helps you: This handout allows you to share information with your staff. How to use this handout: Share this handout with your staff. … [Read more...] about Model Tool: Ebola: information for healthcare workers
Consider an employee complaint line
By Dr. Steve M. Cohen A client told me that they eliminated their 800 number complaint line. When I asked why, they said, "All we got were complaints!" I disagreed. Whether they are from employees or customers, complaints are invaluable because the feedback provides an opportunity for examination. I realize the protocol might be slightly different for a medical office, but … [Read more...] about Consider an employee complaint line
Discrimination against the obese in the medical workplace
By Steve M. Cohen bio In the news recently was a discussion about a hospital that established a policy that it would not hire anyone who applied for a job whose Body Mass Index was greater than 30. While that sounds simple, it hides a whole range of issues. As most medical professionals know, a BMI score above 30 means you are considered obese. Although I'm all for … [Read more...] about Discrimination against the obese in the medical workplace
3 ways to more safely process patient payments and enhance overall security
By Paul Panos bio Today's office managers face security concerns from all sides – from HIPAA compliance to PHI laws. Shouldn't protecting financial data be the last thing on your mind? We've already explored in a previous article how the right payment processing technology can boost a practice's profitability, but it can also enhance a practice's level of security … [Read more...] about 3 ways to more safely process patient payments and enhance overall security
Some good explanations on the tough spots offices encounter with the FMLA
The Family and Medical Leave Act (FMLA) continues to pose a lot of questions for a lot of readers. Here are some Medical Office Manager has received plus some general information on the law. The answers are provided by Vanessa G. Nelson, SPHR, CLRL of Expert Human Resource Consultants in Flint, MI. The FMLA applies to offices with 50 or more employees and allows up to 12 … [Read more...] about Some good explanations on the tough spots offices encounter with the FMLA