Getting staff to maintain patient confidentiality goes much farther than getting them to protect electronic data…
COMPLIANCE
5 tested ways to make your billing and coding more profitable
September 21, 2018 by
The health of your medical practice depends on good quality coding and billing work. One of the most important roles in the medical office that…
BILLING & COLLECTIONS
This 2 step program makes it easy to collect more money at the time of service
August 24, 2018 by
Ask any office “how well do you collect at the time of service?” and the answer will be “outstanding!”…
HIPAA
The patient privacy epidemic and what can be done about it
July 13, 2018 by
By Mark Hughes
In most medical office or hospital reception areas, speech privacy is virtually nonexistent. Because these spaces rarely have walls or partitions to block sound, patients often overhear conversations between…
COMPLIANCE
Job interviews: how to ask personal questions without committing discrimination
June 29, 2018 by
The job interview process is a breeding ground for discrimination complaints. One common mistake: asking job applicants…
TRAINING
In California office, the training starts on day 1 and never ends
June 3, 2018 by
No manager can set expectations without giving staff the tools to achieve them, says a California administrator. And the main tool for it all is…
INSIGHT
It’s not me, it’s you: 5 office policies to break up with
March 16, 2018 by
By Paul Edwards bio
Springtime may mean that love is in the air, but your office can’t hesitate to dump a policy that creates problems. Some policies are so…
COMPLIANCE
Avoid these tricky ADA pitfalls when hiring staff
September 4, 2017 by
Every manager is aware of the wider doorways and lever handles and curb cuts and so on required by the Americans with…
TECHNOLOGY
Six HIPAA violations you may be missing
June 9, 2017 by
Is your practice HIPAA compliant? Are you sure? Most health-care providers take very seriously this federal mandate to protect patient privacy—at least in theory. In practice, however, lots of things get…
WORKPLACE SAFETY
A 10-step workplace violence prevention and liability management plan
April 7, 2017 by
This will help you prevent workplace violence and manage your medical office’s liability risks.
You don’t need us to tell you that violence in the workplace has become a major societal problem. You probably also recognize that taking steps to…
