No manager can set expectations without giving staff the tools to achieve them, says a California administrator. And the main tool for it all is…
BILLING & COLLECTIONS
This 2 step program makes it easy to collect more money at the time of service
May 31, 2019 by
Ask any office “how well do you collect at the time of service?” and the answer will be “outstanding!”…
COMPLIANCE
5 tested ways to make your billing and coding more profitable
March 8, 2019 by
The health of your medical practice depends on good quality coding and billing work. One of the most important roles in the medical office that…
RISK MANAGEMENT
HIPAA security can fail if the office doesn’t take common-sense precautions
March 8, 2019 by
No matter how tight its HIPAA privacy procedures, if the office isn’t also focusing on common sense, the patient data is…
HEALTH CARE REFORM
What every medical office manager needs to know about the Sunshine Law
December 31, 2018 by
Another product of the Affordable Care Act, the Sunshine Law (also called Open Payments) begins implementation this year. The law requires manufacturers and…
COMPLIANCE
HIPAA extends to gossip as well as to searching out dirt on an ex-spouse
November 16, 2018 by
Getting staff to maintain patient confidentiality goes much farther than getting them to protect electronic data…
HIPAA
The patient privacy epidemic and what can be done about it
July 13, 2018 by
By Mark Hughes
In most medical office or hospital reception areas, speech privacy is virtually nonexistent. Because these spaces rarely have walls or partitions to block sound, patients often overhear conversations between…
COMPLIANCE
Job interviews: how to ask personal questions without committing discrimination
June 29, 2018 by
The job interview process is a breeding ground for discrimination complaints. One common mistake: asking job applicants…
INSIGHT
It’s not me, it’s you: 5 office policies to break up with
March 16, 2018 by
By Paul Edwards bio
Springtime may mean that love is in the air, but your office can’t hesitate to dump a policy that creates problems. Some policies are so…
COMPLIANCE
Avoid these tricky ADA pitfalls when hiring staff
September 4, 2017 by
Every manager is aware of the wider doorways and lever handles and curb cuts and so on required by the Americans with…
