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READER TIPS

Try these no-cost ways to boost staff morale

To have good employees, an office “has to treat people right,” says Sabrina Hebert, manager of Northlake Surgical Associates…


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MANAGING STAFF

“Why are you leaving us?” 5 key questions to ask staffers who resign

There’s good information to be had from a staffer who’s leaving.
People who have resigned “don’t have a hidden agenda.” They tend to be candid…


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MANAGING STAFF

What are you doing for MARWeek?

We hope this won’t come as a surprise to you, but it’s the third full week in October, which means that it’s Medical Assistants Recognition Week. (MARWeek), with Wednesday (October 19) being the…


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STAFF TRAINING

Develop a habit of training your staff and create a corporate culture of excellence

“Excellence is an art won by training and habituation,” said Aristotle. “We are what we repeatedly do. Excellence, then, is not an act but…


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COLLECTIONS

7 best practices for optimizing your collections

By Ranadene (Randi) K. Tapio, MBA, CMRS, CMC, Guest Contributor  bio
Collections isn’t the most glamorous part of running a practice. Perhaps the only thing worse than making collections calls is receiving them…


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INCREASING PROFITS

21 easy ways to boost practice profitability fast

Simple changes to billing procedures, hiring policies, purchasing, patient relations, and other daily activities can have a positive impact on…


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PRODUCTIVITY

Use straight talk to solve 4 common people problems in your office

The key to success as a manager is being up-front with employees. Yet that is what managers are most reluctant to do. They don’t want to sit down with…


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YOUR CAREER

Asking for a raise

One of the most frequently asked career questions is, “What is the best way to ask for a raise?”
Not surprising, a frequently…


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INSIGHT

It’s not me, it’s you: 5 office policies to break up with

By Paul Edwards  bio
Springtime may mean that love is in the air, but your office can’t hesitate to dump a policy that creates problems. Some policies are so…


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MANAGING STAFF

Is this the most valuable perk for your employees?

Flexible work hours are the perk that influences employee satisfaction the most, according to a new survey by Clutch, a B2B research firm…


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