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HIRING & FIRING

Employees who ask to be fired: A new trend to obtain a strategic advantage

By Lynne Curry At first, you think you’re imagining things. Your employee, “Kevin,” seems to want you to fire him. It started with Kevin not showing up for two critical team meetings in a row. When you sent him a text asking, “what happened” after the first, he responded, “It wasn’t on my radar.” You sent him an individual meeting request to ask him about this, but he was a “no show.” You planned to ask him to stay after the second team meeting, but he didn’t show up. In the meantime, your hear a complaint from another staffer: “He treats me with total disrespect. Maybe it’s that I’m a woman, or Hispanic, but I don’t plan to take it anymore.” This cascade of problems tells you need to act… . . . read more.

EMPLOYEE BENEFITS

Staff continuing education: Must you or should you pay for it?

By Paul Edwards I’m looking to hire a new employee and they asked me about my policy on paying for employee CE. I normally don’t pay for employee CE but it sounds important to this potential new employee. What is the best way to handle this? Many individuals working in healthcare fields have annual continuing education (CE) requirements they need to meet in order to maintain certain licenses. Meeting that requirement is an obligation on the individual, not on the practice. Of course, you should keep track of whether your employees have a valid license and are meeting the requirements for renewing it, otherwise it does become a problem for the practice. While you may not be required to help pay for the cost of license renewals or CEs taken… . . . read more.

HUMAN RESOURCES

5 ways to help your staff cope with inflation

By Paul Edwards CEO, CEDR  Solutions Inflation is on everyone’s minds right now, and understandably so. Most Americans are aware that the purchasing power of a dollar is always decreasing to some degree, but rarely does the rise in the cost of living have such a powerful impact on our daily lives or feature so prominently in the public discourse. As you may already know, financial pressure on American consumers reached an all-time high this year. Based on The Consumer Price Index—the best-known indicator of inflation—inflation rose to 8.6 percent in the 12 months ending in May 2022, marking the most extreme spike in that figure in over 40 years. The Impact of Inflation on You and Your Team Employees are justifiably concerned by this sudden and dramatic hike in the cost… . . . read more.

QUIZ

Do you make your employees want to stay?

By Lynne Curry Your employees are leaving, because they want better opportunities. What are you giving them? If it’s not better opportunities, you’ll lose them. Here’s what you need to consider: Do you pay your employees what they’re worth? If you can’t afford competitive compensation, do you compensate by giving employees flexibility and autonomy, allowing them to feel they’re in charge of leveraging their time and productivity, and can work harder or longer one day and take a bit of a break the next day? Do you give your employees the chance to learn new things and develop professionally? Do you respect and value your employees, and do you clearly demonstrate that you value them? As a manager/supervisor, do you step to the plate? If you want the best employees,… . . . read more.

RECRUITING

How to attract employees in the post-pandemic job market

By Lynne Curry The pandemic has changed employees and what they want out of a job. It’s up to employers to recognize these new attitudes toward work and figure out how to attract good staff. See if you relate to the situation described here by a manager in another industry, and if you can use some of the advice.  Question: I always thought I was a good manager. Not anymore. I feel outgunned by what’s happened with my employees. A third of them have left for “better” jobs. The ones who’ve stayed have made it clear they expect higher wages and to work from home when they want.  The woman we hired to handle HR and accounting tells us she’s doing her best, but she hires “the best of the… . . . read more.

MANAGING THE OFFICE

4 day workweek: Is it in your future?

By Lynne Curry If you’re an employee, you’re immediately interested. If you’re an employer, you’re doubtful—yet you keep hearing about this new strategy that might make a significant difference in your company’s ability to survive and thrive. It’s the four-day workweek, though not the compressed 4/10’s workweek that oil patch and similar companies used. Employers adopting this four-day workweek ask each employee to work 8.5 hours four days a week, providing them full salaries for 34 rather than 40 hours weekly. Forty U.S. and Canadian employers are trying out this strategy in a pilot program run by 4 Day Week Global.1 Another 32 U.S. employers have adopted it.2 The concept asks employees to maintain 100% productivity for 100% of their pay while working only 80% of the time. It requires… . . . read more.

MANAGING STAFF

Dealing with the runaround when an employee stalls about coming back to work

An employee with a history of documented performance issues claimed they were in a car accident that rendered their vehicle inoperable. The employee began missing work first due to their lack of transportation, then for various medical appointments, though they refused or were unable to provide a proper doctor’s note to justify their prolonged absence. The employer was wondering how to address this issue in a way that was respectful of the severity of the situation while also protecting the practice’s interests. Part of being a great manager is understanding that life happens outside of the office and making space for the issues that come along with that, says Paul Edwards, CEO and founder of Cedr Solutions. That being said, he adds, there’s also a level of reciprocity that’s expected… . . . read more.

EMPLOYEE MENTAL HEALTH

Is it poor performance or a personal crisis?

By Paul Edwards Those in the healthcare industry are bound to be ahead of the curve in understanding that mental illness is not a character defect and can be a serious health condition that requires intervention. Despite having a good comprehension of the importance of good mental health hygiene, healthcare professionals tend to fare badly in terms of psychological self-care. While nurses and physicians are at a higher risk of suicide than the general population, this article is focused on employees and how can take the mental health of employees in crisis into account when talking to individuals about their performance at work. Given this past year, just about everyone associated with providing health care, when asked, will tell you they are burned out and tired. Overall, it seems most are facing… . . . read more.

STAFF RETENTION

Find out what your employees want before they join the Great Resignation

By Lynne Curry After nearly two years of being whipsawed by the pandemic, increasing numbers of employees have gone left work. The trend picked up speed in the middle of 2021, when twenty million U.S. employees quit their jobs between April and August 2021.1   4.3 million employees quit in August 2021, a figure 40 percent higher than in August 2020, and 20 percent higher than in August 2019 before the pandemic.2 According to the Bureau of Labor Statistics, which began reporting resignations in 2001, this 40 percent figure establishes an all-time record high.1 Surveys suggest this employee resignation tsunami will only increase. In March 2021, Gallup reported 48 percent of the U.S. employees they surveyed were job searching or scanning for new opportunities.1 In August, the consulting firm PwC’s poll of 1007… . . . read more.

BENEFITS BRIEFING

Better primary care relationships save healthcare dollars

By David Fortosis The medical office manager has always worn multiple hats. From administrative oversight of payroll, talent acquisition, performance reviews, finance and human resource management to providing guidance to leadership regarding employee benefits—the office manager looks after it all. This briefing will address one of those topics—how to support and encourage employees to build even better relationships with primary care providers. Primary care has always been the gateway into the healthcare system. Internists, general and family practice, pediatrics and, in some cases, gynecology have been a patient/consumer’s first stop if they have an illness, medical concern, or the presence of physical or mental health symptoms that need attention. The primary care physician 1) shares co-responsibility for her/his patient’s health, and 2) is highly skilled at providing the first and… . . . read more.


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