There’s good information to be had from a staffer who’s leaving.
People who have resigned “don’t have a hidden agenda.” They tend to be candid…
MANAGING STAFF
“Why are you leaving us?” 5 key questions to ask staffers who resign
January 11, 2019 by
MANAGING STAFF
What are you doing for MARWeek?
October 9, 2018 by
We hope this won’t come as a surprise to you, but it’s the third full week in October, which means that it’s Medical Assistants Recognition Week. (MARWeek), with Wednesday (October 19) being the…
STAFF TRAINING
Develop a habit of training your staff and create a corporate culture of excellence
September 14, 2018 by
“Excellence is an art won by training and habituation,” said Aristotle. “We are what we repeatedly do. Excellence, then, is not an act but…
COLLECTIONS
7 best practices for optimizing your collections
August 17, 2018 by
By Ranadene (Randi) K. Tapio, MBA, CMRS, CMC, Guest Contributor bio
Collections isn’t the most glamorous part of running a practice. Perhaps the only thing worse than making collections calls is receiving them…
INCREASING PROFITS
21 easy ways to boost practice profitability fast
August 6, 2018 by
Simple changes to billing procedures, hiring policies, purchasing, patient relations, and other daily activities can have a positive impact on…
PRODUCTIVITY
Use straight talk to solve 4 common people problems in your office
June 18, 2018 by
The key to success as a manager is being up-front with employees. Yet that is what managers are most reluctant to do. They don’t want to sit down with…
YOUR CAREER
Asking for a raise
May 7, 2018 by
One of the most frequently asked career questions is, “What is the best way to ask for a raise?”
Not surprising, a frequently…
INSIGHT
It’s not me, it’s you: 5 office policies to break up with
March 16, 2018 by
By Paul Edwards bio
Springtime may mean that love is in the air, but your office can’t hesitate to dump a policy that creates problems. Some policies are so…
MANAGING STAFF
Is this the most valuable perk for your employees?
February 23, 2018 by
Flexible work hours are the perk that influences employee satisfaction the most, according to a new survey by Clutch, a B2B research firm…
INSIGHT
Time and anxiety really do matter
February 9, 2018 by
By Steve M. Cohen bio
Stress is actually a good thing until it overloads people. This overloaded situation is actually called “dis-stress.” The ability to…
