Simple changes to billing procedures, hiring policies, purchasing, patient relations, and other daily activities can have a positive impact on…
MANAGING STAFF
“Why are you leaving us?” 5 key questions to ask staffers who resign
July 26, 2019 by
There’s good information to be had from a staffer who’s leaving.
People who have resigned “don’t have a hidden agenda.” They tend to be candid…
YOUR CAREER
Asking for a raise
June 14, 2019 by
One of the most frequently asked career questions is, “What is the best way to ask for a raise?”
Not surprising, a frequently…
MANAGING STAFF
3 bonus formulas that boost staff productivity
May 24, 2019 by
What bonuses should the office give, and how can it design the bonuses to increase productivity…
COLLECTIONS
7 best practices for optimizing your collections
May 17, 2019 by
By Ranadene (Randi) K. Tapio, MBA, CMRS, CMC, Guest Contributor bio
Collections isn’t the most glamorous part of running a practice. Perhaps the only thing worse than making collections calls is receiving them…
READER TIPS
Try these no-cost ways to boost staff morale
February 15, 2019 by
To have good employees, an office “has to treat people right,” says Sabrina Hebert, manager of Northlake Surgical Associates…
MANAGING STAFF
What are you doing for MARWeek?
October 9, 2018 by
We hope this won’t come as a surprise to you, but it’s the third full week in October, which means that it’s Medical Assistants Recognition Week. (MARWeek), with Wednesday (October 19) being the…
STAFF TRAINING
Develop a habit of training your staff and create a corporate culture of excellence
September 14, 2018 by
“Excellence is an art won by training and habituation,” said Aristotle. “We are what we repeatedly do. Excellence, then, is not an act but…
PRODUCTIVITY
Use straight talk to solve 4 common people problems in your office
June 18, 2018 by
The key to success as a manager is being up-front with employees. Yet that is what managers are most reluctant to do. They don’t want to sit down with…
INSIGHT
It’s not me, it’s you: 5 office policies to break up with
March 16, 2018 by
By Paul Edwards bio
Springtime may mean that love is in the air, but your office can’t hesitate to dump a policy that creates problems. Some policies are so…
