Simple changes to billing procedures, hiring policies, purchasing, patient relations, and other daily activities can have a positive impact on…
PRODUCTIVITY
Use straight talk to solve 4 common people problems in your office
June 18, 2018 by
The key to success as a manager is being up-front with employees. Yet that is what managers are most reluctant to do. They don’t want to sit down with…
YOUR CAREER
Asking for a raise
May 7, 2018 by
One of the most frequently asked career questions is, “What is the best way to ask for a raise?”
Not surprising, a frequently…
COLLECTIONS
7 best practices for optimizing your collections
April 13, 2018 by
By Ranadene (Randi) K. Tapio, MBA, CMRS, CMC, Guest Contributor bio
Collections isn’t the most glamorous part of running a practice. Perhaps the only thing worse than making collections calls is receiving them…
MANAGING STAFF
“Why are you leaving us?” 5 key questions to ask staffers who resign
April 6, 2018 by
There’s good information to be had from a staffer who’s leaving.
People who have resigned “don’t have a hidden agenda.” They tend to be candid…
INSIGHT
It’s not me, it’s you: 5 office policies to break up with
March 16, 2018 by
By Paul Edwards bio
Springtime may mean that love is in the air, but your office can’t hesitate to dump a policy that creates problems. Some policies are so…
MANAGING STAFF
Is this the most valuable perk for your employees?
February 23, 2018 by
Flexible work hours are the perk that influences employee satisfaction the most, according to a new survey by Clutch, a B2B research firm…
INSIGHT
Time and anxiety really do matter
February 9, 2018 by
By Steve M. Cohen bio
Stress is actually a good thing until it overloads people. This overloaded situation is actually called “dis-stress.” The ability to…
MANAGING STAFF
What’s the ‘employee experience’ like at your medical practice?
January 26, 2018 by
Professionals have been talking about the customer experience, the patient experience, and the candidate experience for years, so it was bound to happen. Another term is now…
MANAGING STAFF
7 employee benefits you can give to your staff at little or no cost
January 12, 2018 by
A question readers often ask Medical Office Manager is what benefits can they give staff that won’t…
