Blog – Medical Office Manager

Do employers owe employees paid sick leave when they self-quarantine?

November 13, 2020 by Barb Manning Grimm

By Lynne Curry bio Question: After I spent a weekend bar hopping, I felt remorseful, and self-quarantined so I wouldn’t bring COVID into my workplace and make others ill. I also took a COVID test and luckily tested negative. Since my employer had moved everyone back on-site, I couldn’t work remotely and labeled my time off as sick leave. I just got my paycheck and apparently my employer has denied my sick leave. What’s my recourse? Answer: The Families First Coronavirus Response Act (FFCRA) allows most private sector employees up to 80 hours of paid sick leave in five instances. A health care provider advises the employee to self-quarantine; the employee is seeking a diagnosis for COVID-19 symptoms; the employee or someone the employee is caring for is under a… . . . read more.

Filed Under: blog, Compliance, Employee benefits, Managing staff, Risk management, Workplace safety Tagged With: Blog, Compliance, Coronavirus, COVID-19, Employee benefits, Managing staff, Workplace Safety

CODING

Impact of 2021 evaluation and management coding changes to WRVU based physician compensation

October 13, 2020 by Barb Manning Grimm

By John McDaniel bio As you may know, all physician contracts which include any form of WRVU based compensation will need to be reviewed and probably amended due to the increase in WRVUs (work relative value units) associated with E&M CPT codes effective Jan. 1, 2021. We recently conducted an assessment for one of our hospital clients which showed the ʺunintended consequencesʺ of increased compensation to the physicians/providers and the resultant impact to fair market value standards. This has been necessitated by CMS whereby the final decision involved eliminating CPT Code 99201 and leaving CPT Code 99211 unchanged. The changes for CPT Codes 99202‐99205 and 99212‐99215 have resulted in increased reimbursement since the WRVUʹs for these codes have increased. Indeed, the increase in the WRVU component will certainly affect physician compensation… . . . read more.

Filed Under: Billing and collections, blog, Coding, Increasing profits, Working with physicians Tagged With: Blog, Coding, compensation, Working with physicians

PRODUCTIVITY

Five ways to boost practice efficiency on a shoestring budget

June 10, 2020 by Barb Manning Grimm

By Karen Mattocks bio It is every manager’s mantra: ‘Do more with the same number of staff.’ Translation? See more patients. Submit more claims. Generate more revenue—all while providing high-quality, low-cost care. How do successful managers accomplish this? They remove the organizational-level barriers that drain productivity, says Michael Mankins, co-author of Time, Talent, Energy: Overcome Organizational Drag and Unleash Your Team’s Productivity Power. ‘Organizational drag’ refers to the cumulative effect of institutional factors that drain energy and decrease output. Through his research, Mankins found that companies lose more than 20% of their capacity for productivity—more than a day each week—to organizational drag. The good news is that boosting productivity doesn’t require a huge budget or even major changes. The reality is that small steps can make a big difference in… . . . read more.

Filed Under: blog, Increasing profits, Managing patients, Managing the office, Productivity Tagged With: Blog, Increasing profits, Managing patients, Managing the office, Productivity

KEEPING YOUR EMPLOYEES

Avoid these mistakes when creating staff development plans

April 29, 2020 by Barb Manning Grimm

By Cheryl Toth bio For nine consecutive years, “lack of career development” has led the reasons why employees quit. To reduce the costly turnover that results from these resignations, many practice managers are looking for ways to develop and enhance the skills of their team. A straightforward way to approach this is to create a professional development plan for each employee. These plans support staff career development by identifying training needs, providing resources, and laying out timelines to achieve professional growth goals. Here are 7 common pitfalls to avoid as you create development plans for your team. Setting too many goals. Enthusiastic staff and high performers often set too many goals, creating a plan that’s unfocused and difficult to achieve. A high performing nurse administrator I coached listed 14 goals… . . . read more.

Filed Under: blog, Managing staff Tagged With: Blog, Managing staff

CORONAVIRUS

Practical guidance for medical office employers handling coronavirus

March 8, 2020 by Barb Manning Grimm

By Paul Edwards bio We know there is a lot of information (and misinformation) out there about the coronavirus (COVID-19) and how to handle it in the workplace. Our goal is to provide you with guidance on how to handle this as an employer—practical solutions for the impact the coronavirus may have on your business. If an employee is sick, can I send him/her home? If an employee is objectively showing signs of being sick—flu symptoms, bad cold symptoms, coronavirus symptoms, or other—you are able to send them home so that they don’t pose a health risk to the rest of your team or other visitors to the office. Most employers encourage their teams to stay home if they are unwell, but don’t necessarily require it unless it appears to… . . . read more.

Filed Under: blog, Managing staff, Managing the office, Risk management Tagged With: Blog, Coronavirus, Managing patients, Managing staff, Managing the office

Five reasons you need an employee handbook

February 4, 2020 by Barb Manning Grimm

By Julie Ellison bio For many employers, the idea of creating an Employee Handbook is overwhelming. But the importance of having one should outweigh that hesitancy given the peace of mind it can provide you while you are busy running your law firm or business. An Employee Handbook is your roadmap for what your employees can expect from you and what you expect from your employees. It should be simple, straightforward and relevant. Not having one in place can create huge headaches that are completely avoidable. Here are five good reasons to have an employee handbook: 1. Handbooks Set Employee Expectations Handbooks allow you to clearly set forth everything from job responsibilities to disciplinary procedures, thus keeping employee expectations consistent with the employer. Experience teaches us that employees are willing to… . . . read more.

Filed Under: blog, Compliance, Employee benefits, Hiring, Hiring and firing, Managing staff, Managing the office, Risk management, Termination Tagged With: Blog, Compliance, Employee benefits, Hiring, Hiring and firing, Managing staff, Managing the office, Risk management, Termination

BILLING & COLLECTIONS

5 ways to break down bureaucracies to get payer contracts

January 4, 2020 by Barb Manning Grimm

By Steve Selbst bio It is important to remember that payers are large companies, with protocols, policies and business practices. As with any large company, there are bureaucracies, and they are necessary to maintain the order and success of these organizations. Therefore, the first tip is to understand that to get contracted you need to identify the right department and right person to send your request to get contracted. This is usually the payer contracting department and payer contracts’ manager. Generally, you will be sending your requests to the payer contracts’ manager in your state. A common mistake is to—instead—send these requests to provider relations or to another department. This brings us to our second tip. That is, figure out the approach the payer is using to establish its fee… . . . read more.

Filed Under: Billing and collections, blog, Increasing profits Tagged With: Billing and collections, Blog, Increasing profits, Insight

BLOG

3 steps a manager must take to end harmful gossip in the workplace

April 12, 2019 by Barb Manning Grimm

By Lynne Curry bio
Gossip, it spreads as fast as wildfire, sours the workplace, negatively impacts morale and productivity, and can create legal liability. If you’d like to wipe it out…

INSIGHT

4 ways to keep your cool in the midst of chaos

April 27, 2018 by Barb Manning Grimm

By Cheryl Toth, MBA bio
How well do you think you handle stress at work? I used to think I was pretty good at it, until a few years ago, when I realizedhellip;

INSIGHT

It’s not me, it’s you: 5 office policies to break up with

March 16, 2018 by Barb Manning Grimm

By Paul Edwards bio
Springtime may mean that love is in the air, but your office can’t hesitate to dump a policy that creates problems. Some policies are so…

Do employers owe employees paid sick leave when they self-quarantine?

Impact of 2021 evaluation and management coding changes to WRVU based physician compensation

Five ways to boost practice efficiency on a shoestring budget

Avoid these mistakes when creating staff development plans

Practical guidance for medical office employers handling coronavirus

Five reasons you need an employee handbook

5 ways to break down bureaucracies to get payer contracts

3 steps a manager must take to end harmful gossip in the workplace

4 ways to keep your cool in the midst of chaos

It’s not me, it’s you: 5 office policies to break up with

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recent articles

Updated 2021 CMS QRDA III Implementation Guide final rule available

Using waivers to avoid getting sued for COVID-19 infections

Extreme Circumstances Exception application deadline stretched to Feb. 1

CMS announces historic changes to physician self-referral regs

Warn your patients not to fall for COVID-19 scams

2018 performance info now available on Medicare Care Compare and in Provider Data Catalog

Professionals working from home logging long hours including weekends

tools you can use

Model waiver of COVID-19 infection liability sign to post at your medical office

Model Substance Abuse and Fitness for Duty Policy

Telecommuter home office hazard assessment & inspection checklist

Tool: Model Mandatory Face Mask Policy

Tool: Model COVID-19 Contact Log Sheet