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Spotlight On: Dealing with Difficult People

$47.00

Category:

 

CONTENTS:

MANAGING STAFF
How to deliver bad news to 3 kinds of underperforming employees

MANAGING STAFF
Got troublesome staff? Five easy rules for making the manager’s job easier

DIFFICULT PEOPLE
How to handle a rude dude

STAFF PROBLEMS
Managing the blamer, the crier, and the poor listener

MANAGING PATIENTS
How to handle an angry patient

Downloadable Printable PDF Booklet – 15 pages.


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