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MANAGING STAFF

The plain and practical side of medical office managing

Equally as important as regulations, revenue, coding, and Medicare are the day-to-day issues of running the office and managing the…


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INSIGHT

Protecting your employees from workplace violence

By Lynne Curry  bio
On June 5, 2017, John Neumann Jr. brought a semiautomatic pistol and a hunting knife into his former workplace. He killed five people before…


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MANAGING PATIENTS

How to handle an angry patient

In a medical practice, an angry patient – and sometimes a really angry patient – is apt to appear any time…


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COMPLIANCE

8 traps to avoid when investigating a sexual harassment complaint

Don’t rush to judgment—in either direction
Back in the bad old days when employers didn’t take sexual harassment seriously, harassment complaints were…


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WORKPLACE SAFETY

A 10-step workplace violence prevention and liability management plan

This will help you prevent workplace violence and manage your medical office’s liability risks.
You don’t need us to tell you that violence in the workplace has become a major societal problem. You probably also recognize that taking steps to…


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MANAGING STAFF

What employee drug use is costing your practice

Workers with substance use disorders miss nearly 50 percent more days than their peers, and up to six weeks of work annually, according to analysis from…


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TRAINING

In California office, the training starts on day 1 and never ends

No manager can set expectations without giving staff the tools to achieve them, says a California administrator. And the main tool for it all is…


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INSIGHT

Watch out for resume fraud

By Lynne Curry  bio
The new business manager you hired—the one with the terrific resume and reference? It turns out she never worked for the employers named on the…


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SUBSTANCE ABUSE

Over 168,000 healthcare workers use illicit drugs, warns Novus Medical Detox Center

A new study out of Australia revealed that, on average, 37 healthcare professionals die each year from drug overdoses. Meanwhile, U.S. government surveys found that…


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WORKING WITH PHYSICIANS

3 leading health organizations aim to reduce suicides by physicians, medical trainees

As increasing rates of stress, depression and fatigue fuel concern about physician well-being, the Accreditation Council for Graduate Medical Education (ACGME), the American Foundation for Suicide Prevention (AFSP) and Mayo Clinic recently launched an initiative to…


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