Your practice terminated a relationship with a disruptive patient, and everything went smoothly—or so you thought, until negative comments about the practice started showing up on social media. Disgruntled consumers of all kinds of services, including health care, have an outlet for their frustration. Actually, they have numerous outlets, including Facebook, Yelp, Scam.com, … [Read more...] about After a relationship with a disruptive patient ends
Working with physicians
4 tricks to surviving and thriving in a highly political office
A medical office is filled with many different personalities and many different dynamics. And with those differences come office politics. And with the politics the manager can become a casualty. Here are the solutions to five situations where politics and personalities come into play. They are outlined by Margaret Hintz, SPHR, manager of HR services for Insperity, an … [Read more...] about 4 tricks to surviving and thriving in a highly political office
How I use disagreements to build stronger teams
By Audrey Epstein bio Because I facilitate team sessions for a living, I've seen lots of team interactions—all kinds of drama, some shouting and tears, but also lots of laughter, joy, and bold action. Much about teamwork has been researched, dissected, and discussed. Yet lately, I've been thinking a lot about an unexplored topic: how to get team members to disagree. … [Read more...] about How I use disagreements to build stronger teams
U.S. news and Binary Foundation team up to add patient experience ratings to online doctor profiles
U.S. News & World Report recently announced a new collaboration with Binary Fountain, a provider of patient feedback management solutions with one of the largest data repositories of online patient reviews and surveys in the healthcare industry. Through this relationship, U.S. News now publishes patient experience ratings from Binary Fountain on many of its doctor profile … [Read more...] about U.S. news and Binary Foundation team up to add patient experience ratings to online doctor profiles
2 proven ways to build staff morale fast
What builds staff morale? Letting staff participate in the office's operations, getting their ideas, and using their suggestions are good for morale. And there are two ways to achieve these ends. One is to survey staff on their attitudes and opinions. The other is to set up a suggestion program. Simple as those may be, they work because people want to be listened to. They … [Read more...] about 2 proven ways to build staff morale fast
It’s not me, it’s you: 5 office policies to break up with
By Paul Edwards bio Springtime may mean that love is in the air, but your office can't hesitate to dump a policy that creates problems. Some policies are so blatantly unenforceable, they shouldn't even have gotten past the first date! If any of these are in your employee handbook, it's time to say, "Let's not even be friends anymore." #1: "Employee salaries are … [Read more...] about It’s not me, it’s you: 5 office policies to break up with
Improving patient health outcomes with telerehab
Orthopedic surgeon Michael Oberlander, MD, believes that telerehab can help alleviate the challenges that patients face with pain and their adherence to physical therapy (PT). Oberlander, president and chief medical officer of Trainer Rx, presented his insights at HIMSS 2018 as one of the speakers at the Intelligent Health Pavilion in Las Vegas, NV. (HIMSS stands for Healthcare … [Read more...] about Improving patient health outcomes with telerehab
National research study finds large gaps in U.S. physician compensation
Doximity has released its second annual Physician Compensation Report, a comprehensive survey of U.S. physician compensation. This year's study found that doctors saw an average 4 percent wage increase nationally from 2016 to 2017. However, compensation varied significantly across metropolitan areas, between genders, and across medical specialties. The report is based on more … [Read more...] about National research study finds large gaps in U.S. physician compensation
Why you need to stop talking to start leading
By Rebecca Teasdale bio Recently, a colleague and I were at a dinner function with a group of leaders from a client company. We found ourselves seated at a table with a new member of the executive team who we were meeting for the first time. Waiting for the plated meals to arrive, we eased into the conversation with small talk about sports and weather and then we … [Read more...] about Why you need to stop talking to start leading
Future of Health survey finds patients and doctors want more digital interaction
Both consumers and physicians are eager for increased digital engagement, according to a new nationwide poll released by Ernst & Young LLP (EY) last week at HIMSS18. (HIMSS stands for Healthcare Information Management Systems Society.) More than half (54%) of consumers surveyed indicate a comfort level contacting their physician digitally, and express interest in using … [Read more...] about Future of Health survey finds patients and doctors want more digital interaction