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READER TIPS

Austin practice showers staff with appreciation

As a busy practice administrator at Capital Otolaryngology in Austin, TX, Sangita Lakhia has a difficult time keeping track of the…


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READER TIPS

Creativity helps increase patient payments

If your practice is like most, it regularly struggles with patient payment issues.
Churchland Internal Medicine in Chesapeake, VA, has found a solution – actually several – to help resolve payment problems.
“In our office, when a patient is asked for a payment on a balance and does not pay, we set up a payment agreement,” says Linda Warren, office manager.
Then, the office takes it a couple of steps further. “The one thing which I feel works is…

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READER TIPS

Virginia manager uses contests to help turn staff into a team

A new manager set building staff teamwork as her first goal. And she decided that the best way to reach that goal was to make it…


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READER TIPS

Short newsletter keeps multiple sites and doctors up to date

Because health care is synonymous with change, and because notice of every change doesn’t always get through to every person who needs to know about it, a Minnesota practice has set up a brief in-house newsletter.
The pediatrics practice has six sites, and the newsletter is written for the site managers as well as for the providers. The little publication is a good way to get the necessary details wrapped up, says the clinic administrator.
It isn’t a book. It’s no longer than two pages with a banner across the top. But that’s enough to get out whatever information the recipients need to know about. There are all…

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READER TIPS

New York OB/GYN practice discovers 2 astonishingly easy ways to pull in more patients

A one-physician OB/GYN practice that opened in the last decade reached its patient census goals almost immediately using nothing but common-sense marketing. It became so busy, in fact, that it is now open an additional two nights a week plus Saturday mornings.
The marketing has focused on two elements.
First is no waiting. “We’ve had patients transfer here just because they know they don’t have to wait to see the doctor,” says Chris Sini, manager for Michael H. Polcino, MD, in North Babylon, NY. “That’s especially important to working women.”
But what makes the office stand out is the second element, which is patient comfort.
The doctor and Sini came from a 10-physician office “that had become almost…

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