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TRAINING

In California office, the training starts on day 1 and never ends

No manager can set expectations without giving staff the tools to achieve them, says a California administrator. And the main tool for it all is…


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READER TIPS

Pick up on these revealing “non-verbal cues” to avoid hiring problem staffers

Good interviewing requires resume evaluation and a bit of psychology, says office manager Scott Ford of Dixie Primary Care in…


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READER TIPS

Illinois manager challenges the status quo, creates taskforce committee

A new manager comes to a medical practice with enthusiasm and new ideas. But it’s easy to allow both to get sidelined by a…


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MANAGING THE OFFICE

How one medical center created their dream schedule

I work at a small primary care office- two physicians and two NPs. One of the physicians is married to one of the NPs, and they are expecting…


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READER TIPS

Front desk moves its phones into a communications center

A Colorado manager has taken the telephones off the front desk and set up a communications center.
The noise, other commotion, and staff burnout at the…


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READER TIPS

How to clean up a messy back office fast

To maintain a professional operation, an office has to maintain a professional appearance throughout. People think if they work in a back area…


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READER TIPS

Set aside two hours for staff and keep interruptions in check

Some of the most annoying problems are often solved with the simplest of solutions. Such was the case at an internal medicine practice in…


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READER TIPS

Office runs better when manager clarifies authority

The manager of a Maryland family medicine practice had trouble getting the physicians to make decisions about important matters. It was…


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READER TIPS

Involving staff in marketing generates good ideas and sense of teamwork

An office manager looking for ways to encourage a team atmosphere decided to ask staff to help market the Ear, Nose, and Throat (ENT) practice where…


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READER TIPS

Improving patient flow with one simple gadget

Having an efficient patient flow is, of course, good for your patients and good for your practice. However, despite all your efforts, sometimes a good flow is derailed during…


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