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READER TIPS

Front desk moves its phones into a communications center

A Colorado manager has taken the telephones off the front desk and set up a communications center.
The noise, other commotion, and staff burnout at the…


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READER TIPS

How to clean up a messy back office fast

To maintain a professional operation, an office has to maintain a professional appearance throughout. People think if they work in a back area…


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READER TIPS

Set aside two hours for staff and keep interruptions in check

Some of the most annoying problems are often solved with the simplest of solutions. Such was the case at an internal medicine practice in…


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READER TIPS

Office runs better when manager clarifies authority

The manager of a Maryland family medicine practice had trouble getting the physicians to make decisions about important matters. It was…


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READER TIPS

Involving staff in marketing generates good ideas and sense of teamwork

An office manager looking for ways to encourage a team atmosphere decided to ask staff to help market the Ear, Nose, and Throat (ENT) practice where…


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READER TIPS

Improving patient flow with one simple gadget

Having an efficient patient flow is, of course, good for your patients and good for your practice. However, despite all your efforts, sometimes a good flow is derailed during…


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READER TIPS

A clean office is a healthy and profitable office

Patients lose faith in an office when they see clutter and dusty plastic plants and dirt in the corners…


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READER TIPS

Kentucky pediatrics office finds these simple communication tactics can dramatically improve your patient satisfaction

When a Kentucky pediatrics office surveyed its customers, it found great dissatisfaction with the nursing staff. Parents said…


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READER TIPS

In Florida, a wheel of fortune ends the not-my-job syndrome

A Florida manager has turned around the “that’s-not-my-job” syndrome with a wheel of fortune that gets spun once a month and…


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READER TIPS

How one manager makes mandatory staff training fun

Staff need not respond with groans when you say the word “training,” even if that training is complicated…


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