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READER TIPS

Ohio staff spend one day a month in each of the other positions

The profit margin is so small that no medical office can afford to have people doing bits of work, says the manager of a…


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READER TIPS

With quality a monthly topic, improvements are never ending

A surgery practice in Grand Rapids, MI, stays in constant improvement mode with ongoing quality discussions…


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READER TIPS

A 30-day collection agency letter cuts the A/R days in Atlanta office

A four-physician surgery practice has reduced its receivables significantly with a collection approach that begins when a bill gets to be…


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READER TIPS

Pick up on these revealing “non-verbal cues” to avoid hiring problem staffers

Good interviewing requires resume evaluation and a bit of psychology, says office manager Scott Ford of Dixie Primary Care in…


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READER TIPS

Illinois manager challenges the status quo, creates taskforce committee

A new manager comes to a medical practice with enthusiasm and new ideas. But it’s easy to allow both to get sidelined by a…


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READER TIPS

Front desk moves its phones into a communications center

A Colorado manager has taken the telephones off the front desk and set up a communications center.
The noise, other commotion, and staff burnout at the…


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READER TIPS

How to clean up a messy back office fast

To maintain a professional operation, an office has to maintain a professional appearance throughout. People think if they work in a back area…


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READER TIPS

Set aside two hours for staff and keep interruptions in check

Some of the most annoying problems are often solved with the simplest of solutions. Such was the case at an internal medicine practice in…


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READER TIPS

Office runs better when manager clarifies authority

The manager of a Maryland family medicine practice had trouble getting the physicians to make decisions about important matters. It was…


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READER TIPS

Involving staff in marketing generates good ideas and sense of teamwork

An office manager looking for ways to encourage a team atmosphere decided to ask staff to help market the Ear, Nose, and Throat (ENT) practice where…


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