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TECHNOLOGY

Six HIPAA violations you may be missing

Is your practice HIPAA compliant? Are you sure? Most health-care providers take very seriously this federal mandate to protect patient privacy—at least in theory. In practice, however, lots of things get


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READER TIPS

By following strict procedures, New York office has ‘a stellar year’

A three-physician New York City surgery practice had a stellar year. It attributes its success to the fact that everybody follows strict and detailed…


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PURCHASING & LEASING

5 purchasing tips that can save money for your medical practice

Cutting purchasing costs doesn’t have to be difficult. Here are five approaches to purchasing your…


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MANAGING THE OFFICE

The key ingredients of a profitable medical practice

Medical office managers are often so focused on the day-to-day that it can be easy to lose sight of the…


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WORKING WITH PHYSICIANS

How to deliver a great presentation on any topic

To grow in the job, a manager has to communicate ideas and visions and recommendations. And the presentation of them…


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INSIGHT

Your biggest job? Motivating your staff

By Steve M. Cohen  bio
There are a lot of tough jobs associated with managing a medical office. One of the most difficult is motivating your staff and keeping them motivated.
This area is difficult for several reasons. It’s intangible…


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READER TIPS

Try these no-cost ways to boost staff morale

To have good employees, an office “has to treat people right,” says Sabrina Hebert, manager of Northlake Surgical Associates, a five-physician, 12-staff office in Covington, LA. And her office does that by giving benefits that are a bit out of the ordinary, are well appreciated – and cost little or nothing.
The favorite is gift cards. At $0 cost. Herbert buys them with the reward points the office gets for using credit cards.
“I put everything I can on cards,” she says. Any bill that accepts cards gets paid that way. The expense is no different than paying by check, “so why not get the points?”
She finds that an amazing number of vendors accept cards…

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READER TIPS

Colorado practice cuts costs by hiring IT staffer

Manager Arlene Zimmerman had an IT cost awakening when the computer went down. She called in the vendor’s tech support and paid $100 to find out the computer was simply unplugged.
“I told myself ‘never again!'” says Zimmerman, who manages four-physician Colorado Springs Family Practice in Colorado Springs, CO. So she started on a path of building up as much IT support as possible in-house…

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MANAGING STAFF

How to handle a rude dude

As a medical office manager, you interact with a lot of people. There are staffers, contract workers, patients, sales reps, clinicians, and physicians, as well as service technicians, building and maintenance workers, and others.
Given that you are in contact with so many people, you are bound to come across a type of person that, unfortunately, is common to the human species:…


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RISK MANAGEMENT

Recovering from data corruption or loss

Many businesses, including medical practices, that rely heavily on network data to conduct business operations, interact with customers or patients, process payments, or for remote access for off-site employees believe they are protected from data loss or network failure because they have a “backup and recovery” system in place.
Unfortunately, this false sense of security can leave a company vulnerable to…

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