Managers still spend a great deal of time communicating face to face, despite the proliferation of technology. However, because of technology, verbal communication skills sometimes take a backseat to written communication skills. Nevertheless, how you say something can be as important as what you say. With this in mind, here are communication dos and don'ts. Do Make sure … [Read more...] about Communication dos and don’ts
Topics
Why do some get away with sexual harassment?
By Lynne Curry bio Harvey Weinstein. Bill Cosby. Roger Ailes. Bill O'Reilly. Uber executives. And maybe someone you know. How can these men not "get it?" How do they get away with sexually harassing those who work for them? And if you're a practice administrator or HR officer, how do you protect your company, and your and your company's reputation? First, these … [Read more...] about Why do some get away with sexual harassment?
Manage your medical office’s holiday party liability risks
You may be hosting a big holiday party for your employees this December. And, like many medical offices do, you may be serving liquor at that party. That's fine. Just make sure you understand what you're getting yourself into. Relax. We're not going to lecture you on the dangers of drinking and driving. No sense preaching to the choir. But what we can do to help you out is … [Read more...] about Manage your medical office’s holiday party liability risks
Office runs better when manager clarifies authority
The manager of a Maryland family medicine practice had trouble getting the physicians to make decisions about important matters. It was bad enough with the three originating physicians from when the practice was set up five years earlier. With the addition of a fourth physician, the chain of authority became even more confusing. With too many leaders and not enough … [Read more...] about Office runs better when manager clarifies authority
Overlooked opportunities within the revenue cycle: The three Ps
By Trent Iden bio If your organization is like most across the healthcare system, stagnant or reduced reimbursement is mangling your margins. When revenue is restricted, it becomes ever more important for physician practices to keep their revenue cycle spinning by collecting the fees due to the organization, and in a cost-effective way. Revenue cycle performance is a … [Read more...] about Overlooked opportunities within the revenue cycle: The three Ps
2018 Medicare Reimbursement: Final Rule
By Elizabeth Woodcock, Guest Contributor bio Just hours within the release of the Final Rule concerning the 2018 revisions to the Quality Payment Program (QPP) on November 2, the Centers for Medicare & Medicaid Services (CMS) published the ruling that governs the Medicare Physician Fee Schedule (PFS) for the coming year. Although overshadowed by the QPP … [Read more...] about 2018 Medicare Reimbursement: Final Rule
Give a ‘wake-up call’ to these 3 common types of “nightmare staffers”
Nightmare employees come in all sorts of packages. Here are three of them: the staffer who always has an excuse, the staffer who downplays any negative remark about performance, and the staffer who demands the manager's constant attention. Management consultant Diane Ciotta, president of The Keynote Effect in Long Branch, NJ, tells how to handle each one. The excuser … [Read more...] about Give a ‘wake-up call’ to these 3 common types of “nightmare staffers”
4 Digital Trends that Are Transforming Medical Practice in America — and How Your Practice Can Benefit
Click here for the presentation slides Click here for the brochure Click here for the whitepaper Presenter:Ron Harman King, MS One thing is certain: medical practices of every type and size are rapidly being transformed by the digital revolution. American patients -- YOUR patients -- are ratcheting up health-related online activities to unprecedented levels. … [Read more...] about 4 Digital Trends that Are Transforming Medical Practice in America — and How Your Practice Can Benefit
How to Improve the Revenue Cycle Efficiency of Your Medical Practice
Click here for the presentation slides Presenter:Kevin DonManager, ECG Watch this webinar recording, and you'll discover the specific steps you can take to immediately improve revenue cycle performance, cut costs, and improve the cash flow of your medical practice, including: How the healthcare landscape has evolved and how the changes have directly affected medical … [Read more...] about How to Improve the Revenue Cycle Efficiency of Your Medical Practice
Three Ways to Approach Crying in the Workplace
By Holly Caplan bio For many of us, getting frustrated, flustered or just plain emotional can have us end up in tears. And it happens more often than you may think in the one place you hope it doesn't: the workplace. Turns out, 41 percent of women and 9 percent of men cry in the workplace and at some point in your career you will probably end up in tears in front … [Read more...] about Three Ways to Approach Crying in the Workplace