By Abby Curnow-Chavez bio With Mother's Day just behind us, I've been thinking about the connection between motherhood and my other "job" – not the one of mom to teenage boys, but my work as a leadership consultant and executive coach. As parents, we are "leading leaders" and just like leaders in business, shifting from parenting to "leading leaders" requires an … [Read more...] about Being a great leader by applying what I’ve learned as a mother
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After a relationship with a disruptive patient ends
Your practice terminated a relationship with a disruptive patient, and everything went smoothly—or so you thought, until negative comments about the practice started showing up on social media. Disgruntled consumers of all kinds of services, including health care, have an outlet for their frustration. Actually, they have numerous outlets, including Facebook, Yelp, Scam.com, … [Read more...] about After a relationship with a disruptive patient ends
12 Essential Financial Metrics for Increasing Medical Practice Profitability
Click here for the presentation slides Presenter:Nick Hernandez, MBA, FACHECEO, Founder, ABISA The old adage "you can't manage what you can't measure" applies more than ever to today's medical practices. Understanding and reviewing a few basic financial metrics can help you to gain more accurate insight into the financial health of your practice — and help you spot … [Read more...] about 12 Essential Financial Metrics for Increasing Medical Practice Profitability
4 ways to keep your cool in the midst of chaos
By Cheryl Toth How well do you think you handle stress at work? I used to think I was pretty good at it, until a few years ago, when I realized I wasn't. I was working for a healthcare technology company that was young and rapidly growing. Every day, my task and responsibility list seemed to grow exponentially. At first it was exciting, but after a while I was buried under a … [Read more...] about 4 ways to keep your cool in the midst of chaos
A six-question oral survey can help the manager and improve morale
The people closest to the work are the ones who have the best suggestions for improving it. You can take advantage of staff ideas by getting their recommendations in an informal survey. Not only will it generate usable ideas for the manager, but it may help morale because when people are asked for their opinions, they become committed to the organization. There's a sense … [Read more...] about A six-question oral survey can help the manager and improve morale
Insurance companies: An unexpected ally in preventative healthcare
Scientists at UCLA have determined that medical insurance company records can be used to make accurate predictions about future health issues in their members. These predictions lead to better outcomes by enabling proactive treatments for future illness, rather than falling back on reactive treatments for each new health crisis. In recent years, computers have used "big … [Read more...] about Insurance companies: An unexpected ally in preventative healthcare
4 tricks to surviving and thriving in a highly political office
A medical office is filled with many different personalities and many different dynamics. And with those differences come office politics. And with the politics the manager can become a casualty. Here are the solutions to five situations where politics and personalities come into play. They are outlined by Margaret Hintz, SPHR, manager of HR services for Insperity, an … [Read more...] about 4 tricks to surviving and thriving in a highly political office
Simple steps to better track your medical practice contracts
By Nick Hernandez bio Keeping track of contract renewals can be tedious. Whether practices renew such contracts all at once, or throughout the year, there are techniques to simplify the task. A healthy practice is one that manages its contracts (vendor contracts, service agreements, and leases) well. Many physicians and practice managers, however, are running nonstop … [Read more...] about Simple steps to better track your medical practice contracts
Want to help your patients with gestational diabetes control their weight? Write them a letter
Women with gestational diabetes who received a tailored letter with personalized weight gain recommendations were significantly more likely to meet national weight gain guidelines, according to a new Kaiser Permanente study recently published in Diabetes Care, a journal of the American Diabetes Association. Gestational diabetes, the most common pregnancy complication, puts … [Read more...] about Want to help your patients with gestational diabetes control their weight? Write them a letter
2018’s Top 10 patient safety concerns for healthcare organizations
ECRI Institute names diagnostic errors the number one concern on its 2018 Top 10 Patient Safety Concerns for Healthcare Organizations. Each year, approximately 1 in 20 adults experiences a diagnostic error, according to published studies. These errors and delays can lead to care gaps, repeat testing, unnecessary procedures, and patient harm. "Diagnostic errors are not only … [Read more...] about 2018’s Top 10 patient safety concerns for healthcare organizations