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INSIGHT

Creating a project plan that works

By Cheryl Toth, MBA  bio
A wise friend of mine once said, “Ideas are a dime a dozen.” I agree. Ideas are little more than creative puffs of air if you don’t do anything to…


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MANAGING THE OFFICE

Can you require your medical office workers to get a flu shot?

Vaccination is the most effective defense against flu viruses. So it behooves you to ensure that your medical office workers get flu shots every year at the start of…


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MANAGING STAFF

Holiday season dos and don’ts for the medical office

The holiday season is an ideal time of year to show goodwill toward all, including your staff.
Here are some dos and don’ts to help make your workplace holiday friendly…


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INSIGHT

8 actions to be an exceptional listener

By Stacey Hanke  bio
Most people consider themselves to be good listeners, finding it hard to admit otherwise. We know listening is vital to building strong relationships with coworkers…


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READER TIPS

Office hours change draws more working patients

A change from traditional office hours has proved popular with patients, staff and physicians at a family practice in…


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COMPLIANCE

HIPAA extends to gossip as well as to searching out dirt on an ex-spouse

Getting staff to maintain patient confidentiality goes much farther than getting them to protect electronic data…


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HEALTHCARE INDUSTRY

2018 MGMA conference inspires practice leaders to transform the healthcare industry

By Lisa A. Eramo, MA
Leadership, operational best practices, healthcare consumerism, population health management, and value-based care were among the many topics discussed at the…


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READER TIPS

Employee incentive program increases number of patient well exams—and practice revenue

Pediatric Medical Group of Santa Maria, located in Santa Maria, CA, has found a way to quadruple the amount of well child and well baby exams at its…


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YOUR CAREER

5 ways to sweat the small stuff and impress your CFO

Want to get on your CFOs good side? Don’t let the details slide. In a new survey by staffing firm Accountemps, more than…


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PROFESSIONAL COMMUNICATIONS

3 dozen ways to handle difficult discussions

Clear communication is vital in any office, particularly in a law office, where there is a climate of power differential and hierarchy. However, many employees…


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