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MANAGING STAFF

5 easy ways to boost employee morale

How can the manager improve morale? Here are five morale-boosters to try in your office…


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HIRING

The best ways to find and hire qualified office staff

Recruiting staff
Do you struggle to find qualified office staff who are also a good fit for your practice? It can be very difficult to figure…


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TRAINING

In California office, the training starts on day 1 and never ends

No manager can set expectations without giving staff the tools to achieve them, says a California administrator. And the main tool for it all is…


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READER TIPS

Pick up on these revealing “non-verbal cues” to avoid hiring problem staffers

Good interviewing requires resume evaluation and a bit of psychology, says office manager Scott Ford of Dixie Primary Care in…


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MANAGING STAFF

Give a ‘wake-up call’ to these 3 common types of “nightmare staffers”

Nightmare employees come in all sorts of packages. Here are three of them: the staffer who always has an excuse, the staffer who…


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TERMINATION

Follow these 5 rules when firing a staffer

Managers make a lot of clumsy mistakes with firings. And it’s usually because they don’t know what to say. Sometimes they want to make the firing easier on…


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TERMINATION

What every office manager needs to know about ‘at-will’ employment

What does at-will employment mean? It means that either the employer or the employee can end the relationship at any time and…


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HIRING

Avoid these 5 deadly personality traits when hiring staff

Just as important as being able to do the work and being willing to do the work is having a personality that fits the job. Five traits can spell disaster in medical office staffing. Those five traits can…


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RISK MANAGEMENT

Two ADA surprises: odd disabilities and attorney’s fees that can hit the sky

Two surprising points about the ADA. First, what the office doesn’t think is a disability could well be one. And second…


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RISK MANAGEMENT

How to investigate an employment-related complaint from a staffer

Got a complaint from an employee?
Investigate it. If that complaint turns into a legal claim, part of the allegation of wrongdoing may well be that the office “didn’t take it seriously and…


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