Virtually any medical practice can immediately improve its revenue, cash flow, profitability, and growth, along with streamlining its operations by embracing…
READER TIPS
Get personal to get patients to pay faster
December 31, 2018 by
Set the expectation of payment before the patient comes in.
When the office calls to confirm an appointment, whether it’s a live conversation or…
MULTIPLE INSURANCE COVERAGES
How to determine the order of multiple insurance coverages
November 30, 2018 by
By Ranadene (Randi) K. Tapio, MBA, CMRS, CMC, Guest Contributor bio
When patients have multiple insurance coverage, at times it can be difficult to determine which one is primary, secondary, and tertiary. Sometimes, the patients don’t even know…
READER TIPS
Missouri staff train each other on solving the day-to-day issues
November 30, 2018 by
The best staff training, says a Missouri manager, is the training staff give one another. At the OB/GYN office…
REVENUE CYCLE MANAGEMENT
Improving your revenue cycle efficiency
November 23, 2018 by
Modern medical practices are experiencing immense pressures as a result of increased regulatory scrutiny, changing reimbursement mechanisms, and a shift toward…
2019 PHYSICIAN FEE SCHEDULE AND QPP
CMS finalizes changes to the Medicare Physician Fee Schedule and Quality Payment Program
November 5, 2018 by
Last week, the Centers for Medicare & Medicaid Services (CMS) finalized proposals that it says will address provider burnout and provide clinicians immediate relief from…
READER TIPS
Polite form on chart collects balance due at registration
October 22, 2018 by
Because staff don’t like asking patients for money, one manager set up a non-confrontational form that gets patients to pay…
PATIENT CREDITS
3 questions to help you handle patient credits
October 12, 2018 by
By Ranadene K. Tapio, MBA, CMRS, CMC, Guest Contributor bio
How does your office deal with patient credits? More importantly, does your office deal with patient credits at all? Believe it not, not all offices do. There are several reasons why an…
READER TIPS
Patient collections ‘bonus incentive’ program increases patient payments and staff pay
October 9, 2018 by
An Indiana practice recently established a bonus incentive program for its support staff that has been a huge help to patient collections.
“I had managed an office prior to joining this practice where I was…
BILLING & COLLECTIONS
Simple but workable ways to improve collections
September 28, 2018 by
What’s the cause of poor collections? Don’t blame it on the office, says one collections expert…
