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MULTIPLE INSURANCE COVERAGES

How to determine the order of multiple insurance coverages

By Ranadene (Randi) K. Tapio, MBA, CMRS, CMC, Guest Contributor  bio
When patients have multiple insurance coverage, at times it can be difficult to determine which one is primary, secondary, and tertiary. Sometimes, the patients don’t even know…


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BILLING & COLLECTIONS

12 tips for boosting patient payment

The way the bill looks, and reads, plays a major role in when – and whether – the office gets paid. Here are 12 ways to boost patient payment…


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YOUR CAREER

Do you have the ‘right stuff’ to be a successful medical office manager?

As the office manager of a medical practice, you have an opportunity to learn, grow, and make a…


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READER TIPS

A 30-day collection agency letter cuts the A/R days in Atlanta office

A four-physician surgery practice has reduced its receivables significantly with a collection approach that begins when a bill gets to be…


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INCREASING PROFITS

How to make a collection call to a patient

A collection call to a patient should never be offensive. But it does need to be firm. Remember, the goal is to collect an…


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BILLING & COLLECTIONS

Simple but workable ways to improve collections

What’s the cause of poor collections? Don’t blame it on the office, says one collections expert…


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MANAGING STAFF

Are employees embezzling funds from your medical practice?

Embezzlement is easy in a medical office because little amounts come through every day, many of them in cash, and $5 here or $10 there doesn’t get missed…


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PATIENT CREDITS

3 questions to help you handle patient credits

By Ranadene K. Tapio, MBA, CMRS, CMC, Guest Contributor  bio
How does your office deal with patient credits? More importantly, does your office deal with patient credits at all? Believe it not, not all offices do. There are several reasons why an…


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READER TIPS

Use weekly meetings with doctors to keep office running smoothly

Meeting every week with the doctors makes a tremendous difference in how smoothly – and also how successfully – an office operates, says…


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INSIGHT

4 ways to keep your cool in the midst of chaos

By Cheryl Toth, MBA  bio
How well do you think you handle stress at work? I used to think I was pretty good at it, until a few years ago, when I realizedhellip;


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