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MANAGING THE OFFICE

Model Policy: Employee resignation

Why you need this model policy:

Establishing a formal policy for employee resignation will help ensure that staff transitions go smoothly; the practice treats employees fairly and consistently; and legal requirements are followed.


MANAGING STAFF

Model Policy: Workplace bullying

Why you need this policy:

Workplace bullying is a serious and common occurrence, and your practice has a responsibility to make sure it does everything possible to prevent it.


EMPLOYEE BENEFITS

Model Policy: Catastrophic leave program

Why you need this policy:

A leave-sharing program appears to be a win-win-win solution for employer, donating employee, and receiving employee. But employers need to be careful when implementing a program like this to avoid some potential administrative, managerial, and tax problems.


RISK MANAGEMENT

Model Policy: Workplace violence statement

Why you need this policy:

Although not specifically required by OSHA, Best Practices and unofficial OSHA guidance suggests that employers develop a written program to prevent workplace violence that includes, among other things, a written statement from management expressing the organization’s policy on workplace violence.

MANAGING PATIENTS

Model Policy: Patient scheduling and appointments

Why you need this policy:

Getting patients to properly make and honor their appointments is a challenge faced by just about all practices. Although no-shows, walk-ins, and late appointments can’t totally be prevented, establishing a clear set of ground rules for the making and keeping of appointments can minimize them and establish your right to charge fees and take other appropriate actions in response.

MANAGING STAFF

Model Policy: Jewelry and tattoos

Why you need this model policy:

This model jewelry and tattoos policy establishes guidelines for staff wearing jewelry or displaying tattoos.

 
 
 

RISK MANAGEMENT

Model Policy: Medications error reporting

Why you need this policy:

Medications errors are among the medical issues for which medical practices must implement Quality Assurance (QA) standards, policies, and procedures. Although the objective is to prevent such errors, practices also must be prepared to respond effectively should they occur.

 

MANAGING STAFF

Model Policy: Computer use and social networking

Why you need this policy:

The law governing your right to discipline employees for the things they say on blogs and social networks is still in its infancy stages. But even from the early cases, it has become clear that online conversations are not simply private matters. There’s a big difference between bad-mouthing a company, supervisor or colleague to a friend over coffee and making those remarks in a blog or correspondence on an external social network like Facebook.

MANAGING PATIENTS

Model Policy: Patients’ rights and responsibilities

Why you need this policy:

One of the things that makes service delivery so tricky is that medical patients aren’t just customers or consumers of services; they’re a partner in a collaboration designed to ensure their health. At least they should be. Although it might be self-evident to you and your physicians, not all patients appreciate that treatment is a collaboration. So it’s incumbent on you to make this clear at the very outset.

COMPLIANCE

Model Policy: Medical marijuana

Why you need this policy:

Now that medical marijuana is legal in many states, it’s important that you adjust your zero tolerance drug policy to address, if not accommodate, it.

 
 
 


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