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MANAGING THE OFFICE

Model Policy: Nondiscrimination and diversity

Why you need this model policy:

Offering equal opportunity to individuals regardless of race, ethnicity, religion, national origin, gender, age, sexual orientation, disability, or other personal characteristics not related to their professional abilities is not just a legal mandate but an economic imperative.


COMPLIANCE

Model Section 1557 Civil Rights Grievance Procedure

Why you need this model policy and procedure:

Section 1557 of the Affordable Care Act (ACA) requires covered entities to adopt safeguards to avoid discriminating on the basis of…

MANAGING STAFF

Model Policy: Moonlighting

Why you need this policy:

Employees may hold other jobs that have the potential to interfere with their work at the practice.


BILLING & COLLECTIONS

Model Policy: Patient billings, collection and financial

Why you need this policy:

Doctors have every right—and need—to be paid. But getting patients to pay their bills on time is a major challenge that forces you to confront a bewildering array of regulatory requirements, managed care and insurance contracts, and ethical constraints stemming from the doctor-patient relationship.


MANAGING STAFF

Model Policy: Recognition and social functions

Why you need this policy:

From time to time your medical practice may wish to recognize staff members’ milestones, achievements, and/or special occasions.


MANAGING STAFF

Model Policy: Telecommuting

Why you need this policy:

You need a policy to protect your medical office from employment law problems and liability when employees work at home.

 

 

TERMINATION

Model Policy: Progressive discipline and employee termination

Why you need this policy:

There’s no point in having any policies, procedures, and standards unless you’re prepared to discipline employees who disobey them. The problem is that discipline is not only unpleasant but likely to result in some form of legal grievance, especially if the employee belongs to a union. That means you’ll end up having to defend your action before an arbitrator or court.

MANAGING THE OFFICE

Model Policy: Conflict of interest policy for romantically involved employees

Why you need this policy:

Romantically involved employees can cause personnel and legal problems for your medical office.

 

 

 

WORKPLACE SAFETY

Model Policy: Dress code and appearance

Why you need this model policy:

Employees affiliated with a medical practice are representatives of the practice and are responsible for creating a positive experience for patients, families, visitors, clinical staff, and fellow workers.


MANAGING THE OFFICE

Model Policy: Sexual harassment

Why you need this policy:

Personnel issues are among the most difficult problems faced by medical practice management. And few personnel issues are any tougher than sexual harassment.

 
 


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