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Model Section 1557 Civil Rights Grievance Procedure

Why you need this model policy and procedure:

Section 1557 of the Affordable Care Act (ACA) requires covered entities to adopt safeguards to avoid discriminating on the basis of…

WORKPLACE SAFETY

Model Notice: Alcohol consumption at practice party

Why you need this notice:

Holiday and other office parties often include alcohol, and excessive alcohol consumption poses risks for employees.

 
 
 

HIPAA

Model Tool: Helpful breach notification resources

Why you need this list of resources:

HIPAA requires you have breach notification policies and procedures to ensure proper handling of a breach of unsecured protected health information (PHI).


MANAGING PATIENTS

Model Tool: Sample patient letters – missed appointment

Why you need this model tool:

Missed patient appointments affect scheduling and negatively impact practice revenue. Therefore, you want to let patients know that the practice takes missed appointments seriously – and you want to put it in writing.

 

 

MANAGING THE OFFICE

Model Tool: Job description template

Why you need this model tool:

Job descriptions are critical management documents. A medical office manager should make sure there is a formal, written job description for every position.


MANAGING THE OFFICE

Model Tool: Employee confidentiality agreement

Why you need this model tool:

Medical office staff have access to a wide range of confidential information, including but not limited to patient records.

 

 

HIRING

Model Tool: Candidate rejection letter, job interview

Why you need this model tool:

After you interview candidates for an open position and choose the one you wish to hire, you have an obligation to get back to the people who spent time interviewing but did not get the job.

 

MANAGING PATIENTS

Model Tool: Notice to educate patients

Why you need this model notice:

HHS advises providers to “engage in a dialogue” with patients about this new patient right to request PHI not be disclosed to their health plan. You can do that using our model patient notice. You can adapt this notice to also address aspects specific to your operations.

 

HIRING

Model Tool: Candidate rejection letter, job application

Why you need this model tool:

After you’ve made a hiring decision, you have an obligation to get back to the people who applied for the position but did not get the job.

HIRING

Model Tool: Notification to applicants of pre-employment screening

Why you need this model tool:

If your firm is going to ask for passwords and check social media accounts of job applicants, you need a formal notification to explain your intentions.

 
 


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