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INSIGHT

Cheap management tricks that really work

By Steve M. Cohen  bio
Sometimes office management is more a matter of quickly throwing out a good answer rather than some profound strategy or statement. I’m not trying to minimize the organization and old-fashioned brainpower that goes into…


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INSIGHT

Time and anxiety really do matter

By Steve M. Cohen  bio
Stress is actually a good thing until it overloads people. This overloaded situation is actually called “dis-stress.” The ability to…


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INSIGHT

What makes a successful practice manager

By Shane Carter  bio
Being a practice manager in today’s healthcare environment is a very tough job. Disruptive and transformational change is underway in health care delivery. The modernization of…


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INSIGHT

5 ways managers can better communicate with staff

By Nick Hernandez  bio
Effective medical office managers are effective communicators. They express themselves well both orally and in writing. Further, they project an image of self-assurance and of…


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INSIGHT

The predatory patient and your workplace environment

By Lynne Curry  bio
You’ve met the predatory patient and possibly even tangled with him. He or she makes life difficult for your staff, particularly your front desk employees…


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INSIGHT

What happened when a doctor cried on social media

By Ron Harman King, MS  bio
There’s a lot of debate in the healthcare profession these days about social media. On one hand, I’ve heard some good arguments against doctors taking precious time from…


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INSIGHT

HIPAA data breaches in 2017: Another record breaking year!

By Danika Brinda  bio
Unfortunately as promised, 2017 brought many challenges to properly protecting patient information in healthcare. We saw a record number of data breaches in 2016 with cybersecurity being on…


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INSIGHT

4 steps to hit the reset button with your team in 2018

By Audrey Epstein  bio
The New Year brings with it the opportunity for change, growth, and renewal. We commit to accomplish new goals or resolve to finally complete old…


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INSIGHT

Helping your doctor manage the practice

By Dr. David Black  bio
A lot of contemporary literature I have seen in recent months has emphasized the need for leadership by the doctor instead of…


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INSIGHT

5 essential steps to successful strategy implementation

By Nick Hernandez  bio
Oftentimes physicians and administrators discuss strategies and may even devise a strategic plan, only to see nothing come of it. The most common reason for strategy failure is that the…


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