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3 steps a manager must take to end harmful gossip in the workplace

By Lynne Curry  bio
Gossip, it spreads as fast as wildfire, sours the workplace, negatively impacts morale and productivity, and can create legal liability. If you’d like to wipe it out…


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7 ways to modernize business writing mechanics

By Cheryl Toth, MBA  bio
You don’t need a degree in English to write professional-looking business documents. Here are seven things that add…


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Three key items to negotiate for successful payer contracts

By Steve Selbst  bio
The purpose of this article is to help you, as a provider, to focus on three key items to look for in payer contracts that will help you to get profitable contracts in place…


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Four common strategic planning mistakes

By Nick Hernandez  bio
Strategic planning is an essential business activity. However, several common mistakes must be understood so that practice administrators can guard against them. Pointing out…


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4 ways you are apologizing wrong

By Stacey Hanke  bio
Apologies are something we love to receive and hate to give. And especially as a leader, they are tough. They require a great deal of…


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Who’s the real person you plan to hire? Can social media help you decide?

By Lynne Curry, Ph.D., SPHR  bio
The applicant knocked it out of the park with both his resume and his answers to your interview questions. The references he provided gave…


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Five tips to boost efficiency for the front office

By Cheyenne Brinson, MBA, CPA  bio
The front office is the face of the practice, the first impression for the patient, and the beginning of the revenue cycle…


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Evaluating a physician partnership

By Nick Hernandez  bio
Bringing in a physician partner has many advantages: A partner may help your practice grow and become more successful; partners allow you…


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Anatomy of a Lessons Learned summary

By Cheryl Toth, MBA  bio
What do you call the CEO of three failed start-up companies? Experienced…


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5 efficiency-draining traps to avoid in your practice

By Karen Mattocks, Vice President of Business Development at RxVantage  bio
It is a practice manager’s worst nightmare. You arrive at work one morning and suddenly realize you no longer have a grip on…


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