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Not just another HR story

By Lynne Curry  bio
Thirty-nine years ago I leapt off the cliff, deciding to create a business that offered employers and employees assistance in handling employee challenges…


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7 reasons why physicians should join a professional organization

By Nick Hernandez  bio
There are plenty of healthcare professional organizations, but are the yearly dues worth it to join? As budgets get squeezed, many physicians and practice managers have…


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10 Tips for Safely Navigating Maternity Leave of Absence

By Paul Edwards  bio
As employers and managers, all of us, at one point or another, will have an employee who is or becomes pregnant and needs to take a Maternity Leave of Absence…


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What happened when a doctor cried on social media

By Ron Harman King, MS  bio
There’s a lot of debate in the healthcare profession these days about social media. On one hand, I’ve heard some good arguments against doctors taking precious time from…


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5 things leaders can learn from stand-up comedians

By Andrew Tarvin  bio
As you can imagine, stand-up comedy can make you a better presenter. After all, it’s one of the hardest forms of public speaking…


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How exit interviews support your management

By Paul Edwards  bio
Does your practice use exit interviews safely and beneficially? Small practices do not need to conduct these interviews in person—in fact, you shouldn’t! However, making an attempt to gather…


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How to assess the overall health of your medical practice

By Nick Hernandez  bio
How do you know that your overall business is healthy? How do you know that the business processes you perform are…


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Finding the “backdoor” into payer networks

By Steve Selbst  bio
I am delighted to be able to share with you a key “secret to success” about payer contracting. Today’s article is about getting in the…


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Are online coding discussions putting your practice at risk?

By Cheryl Toth, MBA  bio
Here’s an email we recently saw while monitoring a specialty coding listserv…


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Don’t put your good customer service on hold

By Mark Williamson, CEO at PHMG  bio
Mark Williamson, CEO at PHMGGood customer service isn’t just limited to providing first-class medical care. From the moment a patient first comes into contact with…


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