Start Your FREE Membership NOW
 Discover Proven Ways to Be a Better Medical Office Manager
 Get Our Daily eNewsletter, MOMAlert, and MUCH MORE
 Absolutely NO Risk or Obligation on Your Part -- It's FREE!
EMAIL ADDRESS



Upgrade to Premium Membership NOW for Just $90!
Get 3 Months of Full Premium Membership Access
Includes Our Monthly Newsletter, Office Toolbox, Policy Center, and Archives
Plus, You Get FREE Webinars, and MUCH MORE!
STAFF MEETINGS

Zoom hiders: Camera shy or disengaged?

By Lynne Curry Question: For our mandatory manager meetings, I show up on time so my attendance is noted, and then get through the meetings by multi-tasking. It’s easy enough to hear what’s said as I get other work done. I cover this up by always making a positive comment on at least one of the manager’s proposals. I leave my video off, though, and when the manager chastised me, I compromised by turning it on at the beginning, saying “hi” to everyone, and turning it on anything important is happening, and when I’m speaking. I thought this was a reasonable compromise, so imagine my shock when my manager said my leaving the camera off was a key reason I wasn’t one of the three managers being sent to a… . . . read more.

YOUR CAREER

Changed jobs: What have I done?

By Lynne Curry You expect to feel angry when fired from a job you enjoy. You expect to feel scared when laid off from a job at which you felt secure. You don’t expect to feel rotten one week after you intentionally make a career move from a job you’ve outgrown to one that promises to be challenging and rewarding. So why are you so rattled during your first week on this new job? Sudden job change takes you from a job and practice in which you know who’s who and what’s what and throws you into situations you need to navigate without a clear road map. Before you have the chance to learn your new employer’s unwritten rules, including whom to trust and who might take things the wrong… . . . read more.

MANAGING PATIENTS

Make your patients happier with these communication tips

By Mike Rigert Even though modern patients appreciate the ease and convenience of digital communication with your practice through automated text reminders and real-time communication, we can’t lose sight of the importance that personal interaction has in keeping those relationships strong. A HealthGrades study showed that patients’ communication with front office staff are primary factors in online reviews—both positive and negative. The research found that of nearly 7 million patient reviews, the most frequently used phrases in negative comments were related to front office staff interaction. In the busy and chaotic environment your front office staff operate in, it’s easy to forget that patients still expect human connections and quality customer service during a visit. This includes everything from how to greet a patient to individual personal connections that lets each and… . . . read more.

EMPLOYMENT LAW UPDATE

Civility & conduct rules, marijuana, and website access & ADA on the HR radar

By Mike O’Brien Get ready to take a new look at your employee handbook. The National Labor Relations Board (NLRB) is widely expected to issue a decision soon that will mean increased scrutiny of common types of workplace rules, including civility and conduct rules. In a case pending before the Board, its General Counsel submitted a brief last month urging a return to an Obama-era standard for assessing the lawfulness of employer rules. A quick primer may be helpful. The NLRB is the federal agency charged with enforcing the National Labor Relations Act (NLRA). Section 7 of the Act gives employees the right to discuss pay and other terms and conditions of employment, and to engage in concerted activity to improve them. A common misunderstanding is a notion that the… . . . read more.

MANAGING THE OFFICE

7 ways to cut costs with a greener office

By Daryll Esposito The well-being of our planet is a universal concern, but it’s not always front-of-mind when we’re busy at work. The good news is that making greener choices at the office is not only better for the environment, it’s better for your budget too. With Earth Day this week on April 22, it’s time to look at some environmentally friendly improvements. Some common repurposing and recycling advice is not appropriate for a medical office, where confidentiality requires paper to be properly shredded for safe disposal. Infection control requires single-use items, often made of non-biogradeable plastic, and the pandemic has only increased the need for these disposable items. On the other hand, the move to electronic health records greatly reduces paper use. 7 simple, sustainable and cost-saving steps that… . . . read more.

SAFETY

Workplace active shooter: Run, hide, fight

By Lynne Curry It’s not your imagination. There are more incidents of violence across our country than ever before. It doesn’t matter where you live. Nor that you don’t believe it could happen in your town, your workplace or at your kids’ school. You’ve seen the news reports. The violence in workplaces including healthcare settings, schools, restaurants, train stations, malls, and churches. Innocence can’t save you. It might get you killed. Would you know what to do if  someone started shooting? Knowing what to do could keep you alive. Suppose you hear something odd. At first, you think it’s a car backfiring. Then you hear the same sound again and again. Gunshots, repeated in rapid succession. Fear grips you. You hear others screaming. You struggle to catch a breath. You… . . . read more.

LEADERSHIP

10 tips to turn toxic management to teamwork

By Daryll Esposito You know how valuable your employees are. The question is, do they know you know it? Medical offices face an array of new developments and challenges, from staff shortages to pandemic absences to new practice modes like telehealth. Successful offices must be agile and dynamic, nurturing an environment that is not only productive but also provides flexibility, opportunity, and job satisfaction. Almost two-thirds of small to midsized companies report that employee retention is a bigger problem now than hiring new people, according to research from Zenefits. Losing good employees can lead to delays, disruptions, and reduced morale—which makes good management more important than ever. What is a toxic boss? Leadership is never easy. It requires big-picture thinking, tough calls, and a deft touch to nudge things in… . . . read more.

TRAINING

3 key training initiatives for healthcare staff in 2022

By Tolu Ajiboye Every year presents a new opportunity to upgrade your employees’ skills. This year the opportunity for staff growth is even greater than normal. With the pandemic and staffing upheaval overwhelming practices over the last two years, routine training exercises (understandably) fell through the cracks for many. Moreover, having to hastily adopt new protocols and technology meant that staff could not receive structured training they normally would when new processes or tools are introduced. Here are some areas you may want to focus on when planning your staff training activities and efforts for the months ahead: 1. Cybersecurity Cyber risks are ever-evolving and your staff needs to be able to implement modern measures and routines that protect patient data. In the bid to quickly set up employees for… . . . read more.

MOM WEBINAR

Learn about changes and updates to telehealth

There’s a lot you need to know about telehealth. That’s why Medical Office Manager is offering a webinar, Telehealth—What Managers Need to Know, on April 6. It’s free to Medical Office Manager members. Presenter Jen Bell of Karen Zupko and Associates will give you the tools and knowledge you need to comply with new telehealth regulations. Meanwhile here is Jen’s update on telehealth changes to early 2022. POS 10 Telehealth Provided in Patient’s Home Patient is located in their home (which is a location other than a hospital or other facility where the patient receives care in a private residence) when receiving health services or health related services through telecommunication technology. Home may be defined to include temporary lodging (hotels, homeless shelters) and patient travels of short distance from the exact… . . . read more.

DRUGS & ALCOHOL

High at work: Anyone else smell that?

By Paul Edwards More often than you would think, we get calls from managers wondering what they can do about someone whom they think is impaired at work. When that happens, we immediately go into crisis control mode because, well, impairment at work is never acceptable. In this article, we are going to discuss impairment and odors from the perspective of marijuana legalization. From job candidates showing up to interviews smelling like a skunk to employees showing up to their shift distracted with bloodshot eyes, knowing how to handle an employee’s potential marijuana use has only gotten more complicated. Currently, marijuana legalization is in limbo between state versus federal government. While many states have moved to legalize or decriminalize its use, marijuana is still an illegal Schedule I drug under… . . . read more.


(-0)