Start Your FREE Membership NOW
 Discover Proven Ways to Be a Better Medical Office Manager
 Get Our Weekly eNewsletter, MOMAlert, and MUCH MORE
 Absolutely NO Risk or Obligation on Your Part -- It's FREE!
EMAIL ADDRESS



Upgrade to Premium Membership NOW for Just $90!
Get 3 Months of Full Premium Membership Access
Includes Our Monthly Newsletter, Office Toolbox, Policy Center, and Archives
Plus, You Get FREE Webinars, and MUCH MORE!
COMPLIANCE

Wage whispers: Can we stop salary talk?

By Paul Edwards When one employee finds out another employee makes more money, it can send ripples throughout your entire workplace. In light of the morale damage this kind of talk can cause, you may be tempted to tell employees not to discuss salaries at all. The problem is employees have a legal right to discuss their salaries with other employees because of existing NLRA protections. What is the NLRA? The NLRA or National Labor Relations Act, is a large, developing area of federal law that’s rapidly changing the way you can regulate your employees’ speech, both on and off the job. Section 7 of the NLRA grants union and non-union employees alike the right to engage in certain activities so they may collectively bargain. These protections apply to all speech related… . . . read more.

TECHNOLOGY

Why remote monitoring is a must-have for clinical asset management

By Scott Trevino Remote monitoring for clinical assets and other medical devices is critical for healthcare providers, and it isn’t hard to understand why when you step back and realise all remote monitoring can do for a health system. Recently, a hospital in Indiana used remote monitoring to detect an MR scanner’s compressor was turning off periodically. A technician scheduled a compressor replacement, but through remote monitoring, the team could see the MR scanner continued to be a problem. Technicians finally determined the pressure-relief valve was faulty and stuck open—which is a rare occurrence. The discovery of the faulty valve was a huge win, because it avoided unplanned downtime and potentially more serious consequences like magnet quench. Without remote monitoring, the issue may have gone unnoticed until it was too… . . . read more.

MANAGING STAFF

Dare we ask our coworkers: Are you safe?

By Lynne Curry bio Question: We have a small eight-person medical admin office. We don’t interact with the patients. Although we’ve worked remotely for the past year, we’ll be moving back into the office in the next few weeks. We’re generally looking forward to it, Most of my coworkers have been vaccinated. We talk on Zoom about how happy we are to have gotten vaccinated and compare side-effect stories. Two of our coworkers don’t participate in these discussions. I suspect they haven’t been vaccinated and don’t intend to get vaccinated. Am I allowed to ask? Is it necessary or appropriate to have different rules regarding masks for different employees; for example, “masks aren’t required unless a meeting includes person “x”? Can we forgo masks all the time and figure any… . . . read more.

EMPLOYMENT LAW UPDATE

Court gives guidance about return to onsite work and ADA

By Mike O’Brien In ADA Case, Tenth Circuit says onsite work may be essential One of the most frequent questions that the writers of these updates receive is whether employers who moved to a remote workplace in response to the COVID pandemic may now recall employees to onsite work. Generally, we’ve advised employers that they are free to require onsite work, although they may need to make exceptions for employees with disabilities under the Americans with Disabilities Act (ADA) or provide leave to eligible employees under the Family & Medical Leave Act (FMLA). On April 8, 2021, the United States Tenth Circuit Court of Appeals (the federal appellate court for the mountain west region), issued an important ADA decision about onsite work requirements in the case of Unrein v. PHC-Fort Morgan,… . . . read more.

5 action steps for regaining staff trust

By Lynne Curry bio  When employees or colleagues no longer trust you, they don’t tell you. Why would they? They don’t trust how you might react to what they say. Their distrust descends below the surface, though it shows up in them keeping their distance from you. Distrustful employees or coworkers protect their backsides. They withhold information. Their morale and productivity lowers. According to the Edelman Trust Barometer, one in three of the 33,000 employees surveyed don’t trust their employers1 and as a result provide their employers lower levels of engagement, productivity and loyalty.2,3 According to recent surveys, 25 to 50 percent of employees plan to leave their employers in 2021,4,5 with distrust ranking among the top reasons for this talent exodus. What created this distrust? Some describe it as collateral damage resulting from… . . . read more.

MANAGING PATIENTS

How to proactively communicate COVID-19 FAQs to patients

By Lisa A. Eramo bio COVID-19 has forced medical practices nationwide to embrace change as well as rethink workflows and care delivery. Now that the COVID-19 vaccine is available, practice managers have even more to ponder—particularly how to communicate with patients about vaccine-related FAQs. Only 46% of respondents to a recent survey said they plan to get the vaccine. Many questions remain for those who aren’t sure or who definitely don’t plan to take it, and providers must be well-positioned to instill and build confidence. They must also be prepared to answer logistical questions such as how and when to make an appointment for the vaccine. Providing critical information all in one place helps avoid tying up the practice’s phone lines or generating a large number of email messages through the patient portal…. . . . read more.

TECHNOLOGY

5 tech resources improving medical practice efficiency this year

By Alison Foster bio There was a notable increase in the adoption of healthcare technology by practices and providers in 2020. This continues in 2021, especially as the COVID-19 pandemic shows no signs of letting up. Many practices are short on both human and financial resources and need to increase efficiency to the maximum. Here are some forms of healthcare technology you can rely on to optimize your practice’s efficiency in 2021. Cloud computing Keeping patient data safe and accessible is critical in healthcare. Traditional methods of storing patient data often have challenging retrieval and sharing processes. Cloud computing solves many of these problems and is fast becoming the go-to choice for many practices. Electronic health records stored on the clouds means that providers and authorized personnel can access patient data… . . . read more.

MANAGING PATIENTS

Putting patients first is the best way of enhancing the doctor-patient relationship

By Dr. Neil Baum bio There is nothing in my practice of medicine that equals the joy of focusing on my patients and making every effort to ensure each encounter fosters a positive experience. Well, maybe one thing: positive outcomes. In my experience, the patients with whom I’ve developed close and trusting relationships seem to be better at following treatment plans, which helps improve positive outcomes. For decades, research has found strong indicators that the quality of the doctor-patient relationship impacts health outcomes. One significant finding is that the physician’s knowledge of the patient’s disorders and emotional state is associated positively with whether the physical ailments get resolved. Evidence shows that patients who feel they are not heard or are not respected by their doctors suffer poorer outcomes. A study from Massachusetts General Hospital… . . . read more.

TECHNOLOGY

Healthcare providers will see these 4 trends in 2021

By Dave Klumpe bio The ongoing pandemic continues to influence technology trends in the healthcare landscape, accelerating changes and, in some cases, exacerbating challenges the industry has wrestled with for years. In the best of times, managing the many thousands of clinical devices in a health system’s portfolio could be an uphill battle. During the pandemic, the importance of medical device availability and reliability has increased exponentially. Some systems were better prepared than others to handle the tremendous pressures of the past 12 months, and all have had to endure difficult circumstances, whether they had sufficient technology support for clinical asset management or not. As I look at what’s coming for the rest of 2021 (and beyond), here are a few healthcare technology trends providers will need to be mindful… . . . read more.

EMPLOYMENT LAW UPDATE

EEOC charges down but lawsuits rising

By Mike O’Brien bio EEOC data for FY2020 show dip in charges filed The Equal Employment Opportunity Commission (EEOC) released its Fiscal Year 2020 Enforcement and Litigation Data report on Feb. 26, 2021. The EEOC reports that 67,448 charges of discrimination were filed in the fiscal year ending Sept. 30, 2020, compared to 72,675 charges filed in the previous fiscal year. The agency made headway in addressing a backlog of charges, resolving 70,804 charges during FY2020, and securing $439.2 million for victims of discrimination. Continuing the trend of recent years, retaliation was the most commonly-asserted claim, made in 55.8% of all charges. Disability, race, and sex discrimination claims each were asserted in roughly a third of charges filed, at 36.1%, 32.7%, and 31.7%, respectively. Age, national origin, color, and religion… . . . read more.


(-0)