To have good employees, an office "has to treat people right," says Sabrina Hebert, manager of Northlake Surgical Associates, a five-physician, 12-staff office in Covington, LA. And her office does that by giving benefits that are a bit out of the ordinary, are well appreciated – and cost little or nothing. The favorite is gift cards. At $0 cost. Herbert buys them with the … [Read more...] about Try these no-cost ways to boost staff morale
articles
Survey: Patients prefer secure texting over patient portal communication from their physicians
Only 10 percent of patients prefer to receive physician communications via patient portals, whereas twice that many (19.6 percent) favor receiving information via secure text messages when in-person and phone calls are not an option. The new survey, conducted by DrFirst, a provider of e-prescribing and patient medication management solutions, also found that more than 90 … [Read more...] about Survey: Patients prefer secure texting over patient portal communication from their physicians
10 rules for getting good press and new patients along with it
To get new business, your medical practice has to be the first place the patient calls. To make the call, the patient has to know your practice's name. To know your practice's name, the patient has to see it over and over in the media. Media coverage is good free marketing, says Pam Lontos, president of Pam Lontos Consulting in Orlando. But to be of any value, it has to be … [Read more...] about 10 rules for getting good press and new patients along with it
5 efficiency-draining traps to avoid in your practice
By Karen Mattocks, Vice President of Business Development at RxVantage bio It is a practice manager's worst nightmare. You arrive at work one morning and suddenly realize you no longer have a grip on operational efficiency. Patient wait times are at an all-time high, physicians continue to complain about the electronic health record (EHR), unbilled claims pile up … [Read more...] about 5 efficiency-draining traps to avoid in your practice
Matching your management style to your employee’s personality
Much like one bad apple, one bad employee can spoil the whole bunch in your office, says Dr. Steve Cohen, Principal, Lead HR Consultant at HR Solutions On-Call. Cohen, who is often described as a "mess management" expert for his ability to solve people problems for vulnerable organizations, says the typical job is always built on the issue of technical skills, but … [Read more...] about Matching your management style to your employee’s personality
Are erratic scheduling practices causing financial instability for your hourly employees
A study reveals that for today's hourly workforce, missing a single shift comes at a steep cost. New research from WorkJam, a digital workplace platform, found that for nearly half of employees surveyed, one missed shift means late payments on rent, utilities, and other basic necessities. "Today's workforce is living paycheck to paycheck," says Steven Kramer, co-founder, … [Read more...] about Are erratic scheduling practices causing financial instability for your hourly employees
Should I stay or should I go? 3 signs you should keep your job and 3 signs you shouldn’t
By Holly Caplan bio Growing up I was taught by my parents to get a job and keep a job. Period. It was ingrained in me that once I graduated college, I needed to land at a good company and stay there. The big reward would be retirement at 40 years with a fancy company pen and pension. This was my mindset for years. It's what was expected of me, and it is what I … [Read more...] about Should I stay or should I go? 3 signs you should keep your job and 3 signs you shouldn’t
A dozen metrics for increasing your medical practice profitability
If someone asked you how many new patients visited your medical office last month, would you know? How about how much your office spent on marketing to acquire each patient? Would your staff know these numbers? "Bottom line, if you and your staff aren't on top of the numbers game, you simply are not going to be as successful in your practice as you could be," says Nick … [Read more...] about A dozen metrics for increasing your medical practice profitability
3 tricks that make your business writing stronger
By Cheryl Toth, MBA bio Ever finished reading a well-written report, article, or white paper and say to yourself, "I wish I could write like that." Well, with a little fine-tuning and practice, you can. You don't have to be a professional wordsmith to produce strong business prose. Add power your documents using these straightforward techniques. 1. Use active … [Read more...] about 3 tricks that make your business writing stronger
4 best practices to help optimize your processes and increase your reimbursements
By Ranadene (Randi) K. Tapio, MBA, CMRS, CMC, Guest Contributor bio Revenue Cycle Management is multi-faceted. There may not be a right or wrong way as far as your process goes, but there are tips, tricks, and best practices that can optimize the process, and in turn, your reimbursements. After years of experience working with varying sized and specialty practices, … [Read more...] about 4 best practices to help optimize your processes and increase your reimbursements