Meeting every week with the doctors makes a tremendous difference in how smoothly – and also how successfully – an office operates, says the manager of a pediatrics practice in Colorado. For her office, it's an 8 a.m. meeting every Monday, a good time, because it sets the tone for the week. It also keeps everybody on the same page. And it ensures that the doctors know all the … [Read more...] about Use weekly meetings with doctors to keep office running smoothly
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10 Tips for Safely Navigating Maternity Leave of Absence
By Paul Edwards bio As employers and managers, all of us, at one point or another, will have an employee who is or becomes pregnant and needs to take a Maternity Leave of Absence (LOA). In fact, some of the most frequently asked questions we get here at CEDR HR Solutions revolve around what an employer is required by law to provide to their pregnant employees. Common … [Read more...] about 10 Tips for Safely Navigating Maternity Leave of Absence
Profit-boosting ideas welcome at staff meetings
Staff often have good recommendations, particularly for customer service. So to make sure they stay on the lookout for recommendations, practice manager Jackie Arzooyan of Canton Asthma & Allergy in Canton, MI, sets aside staff meeting time for them. The process is an easy one. When she draws up the agenda for a meeting, Arzooyan includes a question for everybody to think … [Read more...] about Profit-boosting ideas welcome at staff meetings
What happened when a doctor cried on social media
By Ron Harman King, MS bio There's a lot of debate in the healthcare profession these days about social media. On one hand, I've heard some good arguments against doctors taking precious time from successful practices for social media and also against using social media to communicate directly with patients, which obviously creates big privacy problems. On the other … [Read more...] about What happened when a doctor cried on social media
This 2 step program makes it easy to collect more money at the time of service
Ask any office "how well do you collect at the time of service?" and the answer will be "outstanding!" But almost no offices can define outstanding, says Reed Tinsley, CPA, a medical practice business advisor in Houston. Here's the definition: at the time of service, the office should be getting some type of payment from 90% of the patients who can pay anything, even $1. "It … [Read more...] about This 2 step program makes it easy to collect more money at the time of service
Keep your job by learning ways to stay neutral
The job of managing a medical office can be unpredictable, because there's not the luxury of answering to just one boss. Instead, there are as many bosses as there are doctors, and the doctors don't always get along with one another. For that reason, survival rests on neutrality, says management consultant Donna R. Gary of Legal Administrative Services in Sacramento. The … [Read more...] about Keep your job by learning ways to stay neutral
5 things leaders can learn from stand-up comedians
By Andrew Tarvin bio As you can imagine, stand-up comedy can make you a better presenter. After all, it's one of the hardest forms of public speaking you'll ever do (aside from effectively teaching second graders), which means if you can do okay in stand-up, all other types of business presentations will seem easier. But stand-up comedy can also make you a better … [Read more...] about 5 things leaders can learn from stand-up comedians
How employers can help break the stigma of mental health in the workplace?
May is Mental Health Awareness Month! With approximately 1 in 5 adults in the U.S. experiencing mental illness, according to the National Institute of Mental Health, it is imperative that today's employers focus on breaking the stigma around mental health in the workplace. Why is it important to employers? By addressing this taboo topic, employees can educate themselves and … [Read more...] about How employers can help break the stigma of mental health in the workplace?
3 bonus formulas that boost staff productivity
What bonuses should the office give, and how can it design the bonuses to increase productivity? As to the amount to give, a few consultants recommend setting aside as much as 17 percent to 21 percent of the monthly profits for staff bonuses. Most, however, recommend less. Whatever amount the office opts to allow, here are some ways to mete it out. Formula 1 The traditional … [Read more...] about 3 bonus formulas that boost staff productivity
Short newsletter keeps multiple sites and doctors up to date
Because health care is synonymous with change, and because notice of every change doesn't always get through to every person who needs to know about it, a Minnesota practice has set up a brief in-house newsletter. The pediatrics practice has six sites, and the newsletter is written for the site managers as well as for the providers. The little publication is a good way to get … [Read more...] about Short newsletter keeps multiple sites and doctors up to date