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MANAGING THE OFFICE

What is the ‘patient experience’ like at your medical practice?

You may have come across the term, “patient experience” lately and assumed it is equivalent to “customer experience” in other industries…


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MANAGING THE OFFICE

The importance of recognizing your employees’ hard work

Happy Administrative Professionals Week! What have you got planned to acknowledge your hard-working support staff? If you’ve decided to do nothing this year, you may want to…


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WORKING WITH PHYSICIANS

Quick tips to deliver useful, easy-to-use financial reporting

To succeed, the office needs financial reports. And it is the manager’s responsibility to see that the doctors pay attention to those reports, that they understand them and that they…


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YOUR CAREER

Asking for a raise

One of the most frequently asked career questions is, “What is the best way to ask for a raise?”
Not surprising, a frequently…


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WEBINAR RECORDING

The 5 Most Common HIPAA Mistakes In 2018 & Simple Ways To Avoid Them In 2019

Presenter
Presenter:
Danika Brinda, PhD, RHIA, CHPS, HCISPP

This webinar recording will give you the practical, proven steps you need to avoid the 5 most common HIPAA violations and protect your practice against potentially devastating financial penalties…


. . . click here to view

 

BLOG

3 steps a manager must take to end harmful gossip in the workplace

By Lynne Curry  bio
Gossip, it spreads as fast as wildfire, sours the workplace, negatively impacts morale and productivity, and can create legal liability. If you’d like to wipe it out…


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REVENUE CYCLE MANAGEMENT

How to improve your practice’s denial management system

With many payors now intensifying their efforts to deny or reduce claims, your medical office’s denial management system is more critical than ever for…


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PATIENT SAFETY

Diagnostic errors and test results top ECRI Institute’s patient safety list

Diagnostic errors and improper management of test results in electronic health records (EHRs) were recently named by…


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INCREASING PROFITS

21 easy ways to boost practice profitability fast

Simple changes to billing procedures, hiring policies, purchasing, patient relations, and other daily activities can have a positive impact on…


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MANAGING STAFF

How to end the jealousy when a sharp newcomer threatens longtimers

A tenet of management is “people require care.” And nowhere is that more evident than in the situation where a bright-eyed, eager, and…


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